Company Description
Join The Game!
Leader in the development and publishing of games, Gameloft® has established itself as a pioneer in the industry, creating innovative gaming experiences for over 20 years. Gameloft creates games for all digital platforms, from mobile to cross-platform titles for PC and consoles. Gameloft operates its own established franchises such as Asphalt®, Dragon Mania Legends, Modern Combat and Dungeon Hunter and also partners with major rights holders including LEGO®, Universal, Illumination Entertainment, Hasbro®, Fox Digital Entertainment, Mattel®, Lamborghini®, and Ferrari®. Gameloft distributes its games in over 100 countries and employs 2,700 people worldwide. Every month, 55 million unique users can be reached by advertisers in Gameloft games with Gameloft for brands, a leading B2B offering dedicated to brands and agencies. Gameloft is a Vivendi company.
All trademarks referenced above are owned by their respective trademark owners.
Job Description
Job Purpose:
- The team you'll be joining is responsible for offering 1st level support for internal online related matters.
- The team provides a 24/7 support for all Gameloft games from different locations.
- Your role is to monitor systems, provide assistance, feedback and guidance to issue reporters based on established procedures.
Main Responsibilities:
- Providing 1st line technical support; answer support queries via email or chat.
- Maintaining a high degree of internal customer service for all support queries and adhere to all service management principles.
- Taking ownership of user problems and be proactive when dealing with user issues.
- Identifying the issue and categorizing / prioritizing the incident.
- Referring knowledge base for workaround / resolution and attempting resolution.
- Ability to work effectively in a dispersed team and individually.
- Escalating problems to the next level of support or specialized teams when necessary.
Qualifications
- Excellent knowledge of English, both writing and speaking.
- Ability to relate and communicate.
- Ability to learn, plan and be organized.
- Expertise in using MS Office Suite and web tools.
- Technical background or strong interest in IT careers.
- IT experience is an asset (programming, databases).
Additional Information
Recruitment Process:
- (1) 30-minute Call. Only qualified candidates will be contacted by our recruiters.
- (2) Interview.
- (3) Offer.
Work Location and Hour:
- Work location: 26 Ung Van Khiem, Binh Thanh, HCMC.
- Work hours: 08:30 A.M. - 06:00 P.M, Monday to Friday.
Why Join Gameloft?
- You want to work in an exceptional industry and create games downloaded more than 1 billion times per year.
- You want to be part of a talented and supportive team of pioneers who have a passion for creating video games.
- You want to contribute to a vibrant and dynamic atmosphere.
- You want to join a global company and meet great people around the world.
- You will work on an employment contract with competitive remuneration and benefits package.
- You are looking for a fun place to work in the heart of the city.
What We Offer
- A hybrid working model.
- A dynamic workplace environment, with over 18 nationalities, where hundreds of world-renowned game titles were born.
- A range of well-being events and policies to support employees physically, mentally, and emotionally.
- An open-space office, a cafeteria, a terrace and a Gaming Area.
- Various training packages, including internal training, sponsorship training, and e-learning (iLearn, Udemy,...).
- Opportunities to collaborate and train with Gameloft worldwide experts and develop yourselves.
- An attractive monthly salary alongside Tet and other performance bonuses.
- Minimum 12 days of paid annual leave, plus 5 days of paid sick leave, Christmas leave, Birthday leave,...
- 100% coverage of mandatory insurance and extra healthcare insurance.
- A monthly allowance to support lunch meals and working-from-home electricity and Internet bills.
- Other benefits from one of the best employers in Vietnam.
What's more?
- Want to know more? Visit our websites:
- Saigon Studio website
- LinkedIn page
- Facebook page
- Due to the high number of applicants, we regret to inform you that only shortlisted candidates will be notified. Thank you for your understanding.
What We Do
We are Gameloft and our greatest reward is seeing that 1.5 million new Gameloft games are downloaded every day.
Our dream to offer mobile games to the entire planet through our products is about to become a reality.
We owe our success to the talent and passion of our teams. It is because of their dedication to excellence and attention to detail that we can offer games of unparalleled quality to our millions of fans.
Do we have strong franchises? Yes! Just take a look at Asphalt, Order & Chaos, Modern Combat or Dungeon Hunter. . We also have a great network of partners to help us deliver cool new games to your favorite device. Think Universal, Illumination Disney®, Marvel®, Hasbro®, Fox Digital Entertainment, Mattel®, Ferrari® and many more.
