More about the role
Our Online operations play a huge part in bringing the best of Morrisons directly to our customers' doorsteps. As an Online Team Leader, you’ll lead, support, and coordinate our team of colleagues to ensure every order is picked, packed, and ready on time.
You'll coach your team, streamline processes, and build cross-functional relationships across the store to keep customer service levels high.
In this role, you’ll be on hand to:
- Put customers first: Lead your team to deliver outstanding service with a true customer-centric mindset, listening to customer feedback to make continuous improvements.
- Lead and develop your team: Coordinate colleagues to ensure all picking and despatch routines are completed on time, coaching the team to build confidence and high performance.
- Drive performance and standards: Analyse department data alongside the Online Manager to identify opportunities, minimise substitutions, and speed up processes.
- Keep operations safe and legal: Maintain exceptional department standards, ensure full compliance with legal obligations and store policies, and look after team workload.
More about our perks
?? Generous holiday entitlement
?? 15% discount in our supermarkets and convenience stores from the day you join us
?? Additional 10% discount card for a friend or family member
?? Genuine career progression and development opportunities - read more about our Leadership School here
?? Subsidised in-store cafe or shop floor ranges
?? Free parking
??Competitive pension and life assurance
?? Healthcare / Wellbeing benefits including Aviva Digital GP
??️ 'MyPerks' with discounts at high street shops, cinemas and gyms, and lots more
?? Optional payroll charity donations
?? A range of family-friendly policies including 26 weeks maternity and adoption leave along with neonatal and fertility leave
More about you
Whether you’re an experienced Team Leader or a skilled colleague ready to take the next step in your career, if you care about great service and love working in a fast-paced environment, we'd love to hear from you.
You'll be the kind of person who:
- Leads and steps up with confidence: Ideally has strong operational knowledge of online order routines, with proven experience in coaching teams to meet strict deadlines.
- Builds strong, supportive teams: Naturally builds effective working relationships across the store, creating an engaging environment where contributions are recognised.
- Organises and plans effectively: Able to manage workload efficiently, handle daily priorities smoothly, and keep picking and delivery schedules running on time.
- Keeps a firm grip on the basics: Takes a practical approach to department maintenance, maintaining high standards for substitutions, safety, and operational compliance.
Skills Required
- Strong operational knowledge of online order routines
- Proven experience coaching teams to meet strict deadlines
- Ability to build effective working relationships across the store
- Ability to organise workload and manage daily priorities effectively
- Ability to maintain standards for substitutions, safety, and operational compliance
Wm Morrison Supermarkets Limited Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Wm Morrison Supermarkets Limited and has not been reviewed or approved by Wm Morrison Supermarkets Limited.
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Wellbeing & Lifestyle Benefits — Shopping discounts and everyday savings programs are highlighted as meaningful perks that add tangible value. Feedback suggests these benefits are particularly attractive for those who regularly shop with the company.
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Leave & Time Off Breadth — Holiday entitlement is described as generous for the sector and can increase with service. Feedback suggests this breadth of leave stands out compared with basic retail provisions.
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Parental & Family Support — Enhanced family-related leave, including support for maternity, adoption, paternity, neonatal and fertility needs, is emphasized as a strong part of the package. Feedback suggests these policies exceed standard retail expectations.
Wm Morrison Supermarkets Limited Insights
What We Do
Morrisons is a UK-based supermarket and integrated food business serving customers through a nationwide network of stores and online delivery channels. Its operations span grocery retail, wholesale, distribution, and food manufacturing. The company sells a broad range of fresh and packaged foods and emphasizes vertical integration, sourcing and processing about half of its fresh food itself, with a purpose of making good food affordable for everyone.
