Online Student Success Guide (Advisor)

Compensation Type: SalariedCompensation: $23.13

The Online Student Success Guide is responsible for working in collaboration with academic and student support services to promote equity, accessibility, usability, and success for students participating in online learning. The position provides an exceptional online assessment (Virtual Test Proctoring) environment for students, administering tests, analyzing and reporting results, and providing necessary coaching, supports and problem solving. The Online Student Success Guide provides direct student outreach to online students to facilitate engagement, connect them to resources, and provide creative approaches to student success, persistence, and satisfaction.

Holistic Student Support

• Assists online students in their transition to online learning; serving as a point of contact to connect them with various college resources to help them navigate the individual skills and technology needed to be successful in online learning including the completion of exams virtually.
• Assists students in finding and using course tools such as email, software, news/announcements, assignment feedback, user progress, and grades. Proactively provides direct support services, over the phone, electronically, and virtually. Partners with faculty and staff from other College departments to address student needs. Timely responds to email inquiries and/or follows up on additional items needed. Provides direct student service and guidance virtually using Teams, Zoom, and/or via telephone.
• Hosts Zoom Workshops and Training Sessions for students taking online courses on Academic Integrity, the Virtual Testing with Respondus Monitor (RM) Program, and Student Success topics.
• Promotes equitability, accessibility and usability in the online learning environment; working directly with students to problem solve.
• Provides proctoring for online learners when testing virtually with RM and at times through Zoom. Follows up with students when problems arise in the testing environment or in the review of online testing data.
• Monitors online student engagement and conducts direct outreach to students to encourage, motivate, and assist them in problem-solving. Uses college’s early alert system and other data to inform support work. Serves as a liaison to the various campus offices to assist online students with effective use of campus resources.
• Maintains regular communication and working relationships with Digital Education, Instructional Services – Testing Services and RM team members and advisors in other areas of the College, staying informed of activities, and working collaboratively to provide holistic support and achieve institutional priorities.
• Works with web resources, social media, and print materials to support academic and student support initiatives.

Administrative

• Completes and maintains required documentation including weekly communication and work reports; Keeps accurate records. Coordinates, compiles and develops reports and other relevant data as needed. Maintains confidentiality of student files and other sensitive subject matters. Reviews and provides reports for online test proctoring including review of dashboard data and videos assigned.

Culture of Respect

• Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.

*Regular, predictable, and punctual attendance is required.

OTHER DUTIES & RESPONSIBILITIES

• Attends all required meetings and trainings.
• Manages multiple assignments of varying complexity and meets tight timelines and deadlines, with the ability to adapt to changing needs of the College and business partners.
• Ensures department and College name and image is perceived positively by external as well as internal audience/stakeholders.
• Stable Internet connection required.

MINIMUM EDUCATION AND EXPERIENCE REQUIRED

• Bachelor’s degree. At least 3 years in a customer service-related field. Experience working in higher education as well as an online environment.
• State Motor Vehicle Operator's License or demonstrable ability to gain access to work site(s).
• *An appropriate combination of education, training, coursework and experience may qualify a candidate.

KNOWLEDGE, SKILLS, & ABILITIES

Knowledge of: online learner needs; customer service; working with diverse populations; college and community resources; confidentiality;

Skill in: coaching and motivating people; working in a collaborative team environment; organizing, prioritizing, and managing multiple tasks; verbal and written communication; maintaining documentation and records; utilizing job related computer software and technology tools, including student information system data and other institutional data systems and operation of job-related and other equipment. Problem solving; outstanding interpersonal and community and human relations skills; communicating effectively within a diverse community; administrative processes using various software; working in an online environment.

Ability to: anticipate and react effectively to student needs; determine appropriate support services; engage students, faculty, staff and other college professionals collegially in challenging conversations about student success; develop and maintain good working relationships with associates, supervisors, job contacts and general public; serve as liaison to other college offices; be flexible; maintain confidential and sensitive information; demonstrate practice of centering diversity, equity, inclusion, and antiracism in one's work including an ongoing commitment to personal learning and development in this area.

PHYSICAL REQUIREMENTS

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions described in this position description. While performing duties of this job, the employee regularly exhibits digital dexterity when entering data into computer. The employee frequently sits for periods of time, stands, and walks. Employee converses verbally or manually with others in person as well as by telephone. Vision demands include close, relatively detailed vision when focusing on computer screen. Employee occasionally lifts up to 10 pounds.

WORKING CONDITIONS

• Typical office environment. Regular exposure to moderate noise typical to business offices. Online working environment with some in-person training. Flexible scheduling.

CSCC has the right to revise this position description at any time. This position description does not represent in any way a contract of employment.

Part time

20

Additional Information

In order to ensure your application is complete, you must complete the following:

• Please ensure you have all the necessary documents available when starting the application process. For all faculty positions (Instructor, Annually Contracted Faculty, and Adjunct), you will need to upload an unofficial copy of your transcript when completing your aplication.

• Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.

If you are a current employee of Columbus State Community College, please log in to Workday to use the internal application process.

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