Join the brand that's revolutionising sports entertainment!Shape world-class customer service while working among a team of social media enthusiasts.
DAZNislooking for a Social Media Agent to deliver world-class customer support to Global DAZN sports fans across social media and digital channels. DAZN is a revolutionary live and on-demand sports streaming service which puts fans first and Customer Services is at the forefront of this ethos.
You will be responsible for delivering a top-class experience to our Online Fans, helping them via our social media support channels. You will be the voice of DAZN as a brand on socials.
You will work closely with Content, PR, Product, CRM and Customer Service teams providing feedback to develop and improve processes, identify customer needs and help our passionate community.
Other day-to-day tasks include real-time events coverage, community management, social sentiment analysis, managing and reviewing escalations and VIP support.
HERE’S A BREAKDOWN OF WHAT YOU’LL DO
- Monitor DAZN social and digital channels and be responsible of social listening
- Provide real-time insight on app issues, product features, CX, social sentiment, content
- Handle and carefully respond to public customer inquiries through different channels identifying needs and fixing issues
- Coordinate with the Customer Service teams
- Align with relevant DAZN stakeholders in your market to ensure quality and consistency
- Drive improvements in DAZN digital reputation, guiding conversations with DAZN community
- Shape DAZN’s Customer Service tone of voice on social media in line with market needs
- Provide reporting and insights to your line manager
DO YOU HAVE THESE ESSENTIALS?
- Previous experience in a digital or social media environment
- Great understanding of the social media industry, metrics, trends
- Strong quality focus and ambition to deliver top-class customer service
- Strong brand awareness and willingness to be responsible for DAZN public facing on socials
- Excellent oral & written communication skills
- Fluent Business English
- Passion for sports
- Experience using social media tools (listening, monitoring, reporting)
- Experience managing social communities and dealing with real-time queries
NOT ESSENTIAL BUT GREAT IF YOU ALSO HAVE
- Experience working under pressure with the flexibility to meet the requirements of a 24/7 365 day per year operations team
- Ambitious mindset, passionate about solving problems, a digital “go-getter”
HERE’S A LITTLE MORE ABOUT US…
At DAZN, we bring ambition to life. We are innovators, game-changers and pioneers. So, if you want to push boundaries and make an impact, DAZN is the place to be.
As part of our team,you'll have the opportunity to make your mark and the power to make change happen. We're doing things no-one has done before, giving fans and customers access to sport anytime, anywhere. We're using world-class technology to transform sports and revolutionise the industry and we're not going to stop.
DAZN VALUES – THE ‘HOW’ IN WHAT WE DO:
AMBITIOUS – people who want to make a big impact and drive DAZN forward. People who move fast and make success happen.
INVENTIVE – people with bright ideas who deliver great new experiences for our customers – and improvements for our business. People who come up with better, simpler ways of doing things.
PASSIONATE – people who are proud of our product, out content and our business – and love to shout about it. People who love what they do and show commitment every day.
What We Do
We are DAZN. We are innovators, game-changers and pioneers. Together, we bring ambition to life.
We are the digital leader in global sports media. We are home to the world’s largest, fastest-growing sports streaming service. We're using world-class technology to revolutionise the industry.
As part of our team you'll have the opportunity to make your mark and the power to make change happen. We're doing things no-one has done before, giving fans and customers access to sport anytime, anywhere.
For us, it's all about Limitless Ambition - never settling, always restless, always wanting more for our customers. We're growing fast and have made a big impact so far, and that's just the beginning. There's so much we can do. Working with us is exciting, empowering and truly global.
We are committed to fostering an inclusive environment, both inside and outside of our walls, that values equality and diversity. A place where everyone can contribute at the highest level and have their voices heard. For us, this means hiring and developing talent across all races, ethnicities, religions, age groups, sexual orientations, gender identities and abilities.
If you’d like to include a cover letter with your application, that’s fine. Please do not feel you need to apply with a photo or disclose any other information that is not related to your professional experience. Our aim is to make our hiring processes as accessible for everyone as possible. We will do our best to accommodate adjustments for interviews.
If you're ambitious, inventive, passionate, brave and supportive, then you're the kind of person who's going to enjoy life at DAZN.
We look forward to hearing from you!
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