Online Portal Billing Administrator

Essential Functions

• Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission
• Learns, implements, and maintains uniform procedures and practices to ensure consistency and enhanced customer satisfaction regarding portal invoice billing and problem resolution that will contribute towards the rapid collection and protection of the company’s investment in accounts receivable. 
• Proactively interfaces and communicates with internal and external customers on an ongoing and regular basis to resolve issues related to electronic portal invoicing 
• Gathers internal data to ensure invoices are complete and accurate when entered into the customer’s individual billing portal
• Completes the daily workflow of all invoicing being entered into customer portals as scheduled by the A/R Supervisor and the Lead Billing Specialist
• Provides regular input to Lead Billing Specialist, and A/R Supervisor regarding the achievement of targeted goals around the input, maintenance and problem resolution relating customer invoicing portals
• Assists in the training and support to other portal team employees at the direction of the Lead Billing Specialist with oversight from the A/R Supervisor
• Requires regular and punctual employee attendance 
• Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
• Performs other duties as assigned   

Knowledge, Skills, and Abilities

• Knowledge of general standard office administrative practices
• Proficiency in Microsoft Office products: Excel, Outlook, Word, Power Point etc.
• Exceptional organizational, time management, and multi-tasking skills
• Exceptional billing, attention to detail, and accuracy
• Ability to work independently and with minimum supervision
• Ability to communicate clearly and effectively, both verbally and in writing
• Ability to conduct research with knowledge of sources of retention information
• Exceptional customer service and relationship building skills
• Sound decision-making skills
• Ability to work with all levels of personnel within the organization
• Ability to manage day-to-day operations, as well as project work in a fast-paced, complex environment

Requirements

• High school diploma required, Associates or Bachelor’s degree in related field preferred
• Two years of work-related experience required, three or more preferred
• Billing experience preferred

• None

• 10% may be expected
• Valid Driver’s license required and clean driving history

• This position involves extended periods in a stationary position; additionally, occasional movement inside the office to access office machinery, file cabinets, etc.
• This position frequently communicates with employees, vendors, and stakeholders. 
• Must be able to exchange accurate information in these situations
• This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines
• Occasionally moves or transports items weighing up to 25 lbs.

• This job is generally performed in a professional office; in environmentally controlled conditions, operating computer, manual dexterity, talking, hearing, and repetitive motion
• Frequently works at fast pace with unscheduled interruptions

About
HOLT Group is a renowned, family-owned company with a legacy spanning nearly a century. As a powerhouse across several industries, including heavy machinery, construction, consulting services, training, and technology, we prioritize people and values. Our commitment to a Values-Based Leadership® approach has led to trusted partnerships and collaborative endeavors. At the heart of our operations is HOLT CAT, the largest Caterpillar dealership in the nation, along with other companies focused on industrial & commercial selling, energy, technology, and training & development. We excel in selling, servicing, leasing, and renting top-of-the-line industrial machinery and are dedicated to powering the construction and industrial spaces with superior equipment. Moreover, we empower construction and development with advanced technology, along with bringing technical skills and Values-Based Leadership® to individuals and companies seeking sustainable growth. If you're seeking a fulfilling career, explore our job opportunities at HOLT Group and join our values-driven team.