Online PLD Coordinator
Salary: HG 12 (EUR 45,267 - EUR 56,58) (USD 58,387 - USD 72,984)
Job Type: Full Time, Permanent (NL: one-year contract with the prospect of a permanent contract)
Location: B (International Baccalaureate®) Global Centre, The Hague, Washington DC
Hybrid working opportunity
The International Baccalaureate (IB) is committed to supporting the ongoing development of a worldwide professional learning community comprised of internationally minded teachers, school leaders and administrators. Professional learning plays a key role in the organization’s mission. The Professional Learning department offer a comprehensive range of events and products, designed to help teachers and schools to better understand and deliver the IB programmes, create and exchange valuable ideas on international education within a strong IB community, and to identify best practices for the ways we educate students.
The Online PLD team is part of the Professional Learning Delivery department. In 2025 the Online PLD team delivered more than 2,000 online workshops to over 21,000 participants around the world. This represents significant growth, which is now being built on further with the development of alternative forms of Online PLD. Members of the Online PLD team are based in both the AEM Global Centre in The Hague and the Americas Global Centre in Washington DC, USA.
The Online PLD Coordinator will coordinate the activities related to online workshops by maintaining oversight of which products have been scheduled, ensuring the appropriate events are built in the CRM (SalesForce) and manage online workshop information on the IBO.org website. The post holder will collaborate closely with other members of the Online PLD team and the Regional PLD teams to ensure global availability of workshops. They will monitor registration numbers, create reports, and analyze data to inform scheduling decisions. They are in regular contact with the IB Marketing team to ensure appropriate information regarding online products is shared and review marketing campaigns.
Systems & data management
- Own scheduled event data and reporting in CRM (Salesforce); ensure workshop products are correctly built and maintained.
- Maintain oversight of the IB PLD catalogue (new products/titles), keep the IBO.org website accurate and up to date.
- Monitor registrations across systems; produce reports and analyze trends to inform forecasting and scheduling decisions.
- Liaise with Regional PLD teams to ensure global availability of workshops.
- Report on financial data and workshop performance to the Online PLD Manager.
- Draft and advocate updates to SOPs, policies, guidelines, and T&Cs for scheduled workshops.
- Serve as the team’s CRM superuser: train new staff, submit ServiceNow tickets, and conduct UAT for org wide updates.
Customer service
- Act as Tier 2 contact (IB Answers) for questions on scheduling, availability, and marketing of online products.
- Respond to staff and stakeholder queries on the scheduled workshop model and related topics.
Marketing collaboration - Provide Marketing with accurate information on launches, schedules, and registration numbers.
- Meet regularly to review plans and campaign performance; suggest products/workshop titles for targeted marketing.
General team support
- Provide coverage for team members as assigned; support global/regional projects and escalate issues in a timely manner.
- Bachelor’s degree and 2–3 years’ CRM experience (Salesforce certification a plus).
- Experience with Web Content Management; familiarity with Event Management Systems preferred.
- Exposure to LMS / online learning desirable.
- Demonstrated project/event management skills; judgment to optimize efficiency and adapt to change.
- Strong data analysis, reporting/dashboard skills, and comfort with financial data.
- Excellent English communication (written and spoken); Spanish/French desirable.
- Thrive in a fast paced, international environment; high attention to detail, time management, and customer focus.
- Able to work independently and in teams, make sound decisions, and uphold high professional standards.
- Understanding of the international education/IB context is an asset.
Skills Required
- Bachelor's degree
- 2-3 years of CRM experience
- Experience with web content management
- Familiarity with event management systems
- Exposure to learning management systems or online learning
- Demonstrated project or event management skills
- Strong data analysis and reporting/dashboard skills
- Comfort with financial data
- Excellent written and spoken English communication
- Spanish or French language skills
- Salesforce certification
- Understanding of the international education or International Baccalaureate context
What We Do
The International Baccalaureate® (IB) is a non-profit educational foundation, motivated by its mission, focused on the student. Our four programmes for students aged 3 to 19 help develop the intellectual, personal, emotional and social skills to live, learn and work in a rapidly globalizing world. Founded in 1968, we currently work with over 5400 schools in 158 countries to develop and offer four challenging programmes to over a million students aged 3 to 19. Office Locations: Geneva | Washington, DC | The Hague | Singapore | Cardiff IB Foundation Office Rue du Pré-de-la-Bichette 1 1202 Genève Switzerland IB Global Centre, Washington DC 3950 Wisconsin Avenue, NW Washington, DC 20016 USA IB Africa/Europe/Middle East Global Centre Churchillplein 6 Den Haag, South Holland 2517 JW Netherlands IB Asia-Pacific Global Centre 600 North Bridge Road #21-01 Parkview Square Singapore, 188778 Singapore IB Global Centre Cardiff Peterson House Malthouse Avenue Cardiff, Wales CF23 8GL United Kingdom
