Online Account Manager

Company Description

Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat’s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region.
We harness innovative technology and knowledge to simplify everyday life for our customers, optimize operations for our restaurants and local shops, and provide our riders with reliable earning opportunities daily.
At talabat, we foster an innovative environment where our talabaty employees can strive to create a positive impact across the region through the use of our platform.

Job Description

What's On Your Plate?
● Vendor Relationship Management: Establish and nurture relationships with key individuals at our partner vendors. Act as the main point of contact and handle vendors; queries promptly.
● Performance Monitoring and KPI Management: Regularly monitor, analyze, and report on vendor performance against set KPIs. Implement strategies to ensure monthly targets are met and exceeded, providing insights and recommendations to optimize their online presence, performance, and customer satisfaction.
● Ad Revenue Growth: Drive the growth of advertising revenue by pitching our ad services to vendors, managing ad budgets, and monitoring the performance of ongoing campaigns.
● Sales of Subscription and Loyalty Products: Actively sell our subscription and loyalty products to vendors, explaining the benefits and helping them to understand how these services can improve their performance on our platform.
● Branch Visits and Operations Management: Conduct occasional branch visits to ensure the smooth operation of our services. Work with vendors to manage and minimize failed orders and vendor delays, ensuring a high level of service for our customers.

● Order and GMV Growth: Work proactively with vendors to drive growth in order volume and Gross Merchandise Value (GMV). Provide data-driven insights and recommendations to help vendors improve their offerings and performance.
● Training and Onboarding: Guide new vendors through the onboarding process, ensuring they are trained and comfortable with our platform and procedures.
● Issue Resolution: Work closely with our customer service and operations teams to resolve any vendor issues or conflicts, always aiming for a mutually beneficial resolution.
● Vendor Expansion: Work with existing vendors to expand their presence on our platform by exploring opportunities to increase their products' visibility and promotion.
● Contract Management: Handle renewals of agreements and negotiate contract terms with vendors to ensure a win-win situation.
● Conflict Resolution: Resolve conflicts or disputes between the platform and vendors effectively, ensuring both parties; satisfaction.
● Product Launches: Collaborate with vendors on new product launches, ensuring a smooth and successful rollout on the platform.
● Vendor Retention: Implement retention strategies to ensure long-lasting, mutually beneficial relationships with vendors.

What Did We Order?
● Bachelor’s degree in Business Administration, Marketing, or relevant field.
● Proven experience as an Account Manager or similar role in a food aggregator or e- commerce company.
● Excellent understanding of online food ordering dynamics and customer requirements.
● Proficient in MS Office, data analysis, and CRM software.
● Exceptional communication and negotiation skills.
● Problem-solving and decision-making aptitude.
● Strong ethics, with a customer-oriented attitude.