The Role
Provide inbound and outbound support to restaurant partners via WhatsApp, phone, and email. Guide onboarding, troubleshoot platform and payment issues, manage escalations, document concerns, coordinate cross-functionally, and proactively recommend growth tools to improve partner performance.
Summary Generated by Built In
🚀 Welcome to Your Next Adventure!
The Online Account Executive plays a key role in supporting Snoonu’s restaurant partners by providing continuous commercial guidance.
This role operates within a centralized portfolio management model, where executives collaboratively support a large base of restaurant accounts rather than managing individually assigned portfolios.
The team focuses on handling inbound merchant inquiries, conducting proactive outreach, and helping partners optimize their performance on Snoonu.
The role involves a mix of inbound support (responding to partner inquiries) and outbound engagement (proactive partner outreach), executives operate as part of a centralized support structure covering a large and dynamic restaurant portfolio.
🛠 What You’ll Get Your Hands On:
- Serve as the first point of contact for restaurant partners across multiple communication channels, including WhatsApp, phone calls, and email
- Provide timely and professional responses to partner inquiries related to platform usage, menu management, promotions, advertising opportunities, and account performance
- Guide newly onboarded partners through platform features and best practices to help them succeed on Snoonu
- Support partners with payment-related inquiries by coordinating with internal stakeholders when needed
- Handle escalations and manage challenging merchant conversations with professionalism and empathy
- Ensure partner concerns are properly documented and followed up internally until resolution
- Maintain strong working relationships with cross-functional teams, including Operations, Finance, Content, and Training
- Proactively reach out to partners to share recommendations on improving visibility, order volumes, and overall performance
- Educate partners on available growth tools such as campaigns, offers, and menu optimization
🧙♂️ The Magic You Bring
- Bachelor’s degree in Business, Marketing, or a related field (preferred)
- Fresh graduates or candidates with 0–2 years of experience in customer service, account management, call centers, or commercial roles are encouraged to apply
- Fluent in Arabic and English (spoken and written)
- Comfortable handling a high volume of inbound interactions in a fast-paced environment
- Strong communication, problem-solving, and relationship-building skills
- Energetic, adaptable, and team-oriented mindset
- Ability to multitask and manage priorities effectively
Inside Snoonu’s Universe:
Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, ride-hailing, and shopping - all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.
The Dream We’re Chasing:
To be the first Qatari Super App that propels the region and its community through innovation and technology. We envision a global expansion where what we do surpasses norms and limitations every time.
The Quest We’re On:
To radically transform how people live by leveraging technology to connect them with endless possibilities.
Our Everyday Superpowers:
👥 Be Customer Obsessed: “Focus on the customer and all else will follow.”
💪 Act with Integrity: “We are honest, ethical, and trustworthy in everything we do.”
🧪 Be Curious and Creative: “We constantly innovate and create solutions to bring a lasting positive impact.”
🏅Lead by Example and Take Ownership: “Be the change you want to see and take ownership.”
🚀 Work Smart and Deliver Results: “You can do more by doing less, better, and faster.”
👨💼 It's All About People: “Be a team player; together we are stronger.”
Perks & Worklife Magic at Snoonu:
🌐 Global Vibes – Collaborate with a worldwide crew.
🧠 Brain Boosters – Learning budgets, access to courses, and tools for your growth.
🚒 Builder’s Playground – Own your tasks, own your path! We’re big on autonomy.
🏝️ Flexible Time Off – We take recharging seriously. Generous leave and wellness policies.
🛠️ Agile Everything – Scrum isn’t a buzzword here. It’s how we roll, from product to ops.
Beyond the Code: Giving Back Matters
We don’t just build app. We’re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission.
Diversity Isn’t Just a Buzzword
At Snoonu, fairness and inclusion are the foundation of everything we do. We’re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.
Let’s Build the Future Together
Apply now to join a team where your contributions spark a change and your voice is heard. Let’s make some magic together.
Stay in the loop—connect with us on LinkedIn!
Skills Required
- Fluent in Arabic and English (spoken and written)
- Comfortable handling a high volume of inbound interactions in a fast-paced environment
- Strong communication, problem-solving, and relationship-building skills
- Ability to multitask and manage priorities effectively
- Energetic, adaptable, and team-oriented mindset
- Experience or comfort using WhatsApp, phone, and email for partner communications
- Fresh graduates or 0-2 years experience in customer service, account management, call centers, or commercial roles
- Bachelor's degree in Business, Marketing, or a related field
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The Company
What We Do
Welcome to Snoonu, Qatar's leading tech innovator. Founded by Hamad Al-Hajri in 2019, Snoonu is your go-to app for online shopping, food and grocery delivery, pharmacy needs, and more. At Snoonu, we're not just revolutionizing convenience but pioneering it. Our super-app offers 11 essential services in one place, from quick meals to urgent pharmacy runs, grocery shopping, and even a personal picker (Snoosend). We're here to make your life easier and inspire you with our constant drive for innovation. But we're more than just a company; we're a vibrant community driven by a shared vision to harness technology for societal betterment. Join a team that doesn't just participate in the future of Qatar's economy but shapes it. Here, being extraordinary is our everyday standard. By using our services, you're not just making your life easier; you're contributing to the growth and convenience of our community. With our app, convenience is just a tap away. Experience the ease of having anything delivered to your doorstep. Embark on this exhilarating journey with us and be part of Qatar's next big success story. Visit us: ★ Website: https://snoonu.com ★ Instagram: https://www.instagram.com/snoonu/ ★ Twitter: https://twitter.com/snoonu_qa ★TikTok: https://www.tiktok.com/@snoonu ★ Facebook: https://www.facebook.com/snoonu.qa/
