Company Description
Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores, and other local shops delivered to your home or office. Our local commerce platform makes it easy for customers to order whatever they need on one app, for merchants to make additional sales, and for couriers to make meaningful earnings flexibly. To enable this, Wolt develops a wide range of technologies from local commerce platforms to retail software and financial solutions, as well as operates its own grocery stores under the brand Wolt Market. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 27 countries today, 23 of which are with the Wolt product and brand.
So, why work at Wolt?
At Wolt, we’re about getting things done. You’ll probably enjoy it here if you like taking ownership, developing yourself, and being around friendly, humble, and ambitious people.
We work hard to make cities into better places, and it’s pretty cool seeing us grow every week. If you’re passionate about building things that just work, Wolt might be for you.
Job Description
We seek an Onboarding Team Lead to manage all new Support Associates onboarding processes in Haifa. The role is important in the site's management structure and within the Learning and Development teams.
The position requires a hands-on approach, project management skills, and a good understanding and experience of organizational training methods.
Key Responsibilities:
- Leading the training process for new Associates, including managing the Onboarding Trainer team.
- Guiding and supporting new Associates from the moment they join the company until they transition to independent work in the support team.
- Overseeing, monitoring, and optimizing the training process.
- Utilizing strong management, coaching, and team motivation skills.
- Applying a deep understanding of the company's operational and service processes.
Qualifications
Our humble expectations
- At least 1 year of experience in organizational training departments.
- At least 1 year of experience in managing support teams- call center is a plus
- Ability to work independently and collaboratively with cross-functional teams in a fast-paced environment.
Additional Information
If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!
What We Do
Wolt is a Helsinki-based technology company that provides an online platform for consumers, merchants and couriers. It connects people looking to order food and other goods with people interested in selling and delivering them. To enable this, Wolt develops a wide range of technologies from local logistics to retail software and financial solutions – as well as operating its own grocery stores under the Wolt Market brand.
Wolt’s products include Wolt+ (subscription service for customers), Wolt for Work (meal benefits and office deliveries for companies), Wolt Drive (fast last-mile deliveries for merchants) and Wolt Self-Delivery (service for merchant partners with their own delivery staff). Wolt’s mission is to make cities better by empowering and growing local communities. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 29 countries today, 25 of which are with the Wolt product and brand.
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