SUMMARY:
The Commercial Onboarding team works directly with Business Development Officers and their customers for successful product and service additions and implementations. They will assist with documentation of new products and services and work directly with clients for onboarding. They will span the product and service offering to ensure all setup, and initial servicing is accurate, complete and satisfactory. The Onboarding Specialist is responsible for completion of a variety of functions which support the overall management of our commercial products, including management of ICS/CDARs, negotiated interest rates, IOLTA reporting and support of account analysis maintenance.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Assists with training and guidance to team members with respect to understanding, processing, and managing the workload.
Assists in the development and implementation of operational plans, policies, procedures, and goals that further scalability, automation and efficiency.
Collaborates with peers and leaders and makes recommendations for changes to gain efficiency.
Fosters strong relationships with leader and peers to ensure collaboration and effective communication within the team.
Assists with process flow documentation for assigned systems and areas of responsibility and pursues areas of improvement.
Assists in maintaining the repository of procedures, processes, job aids, and other critical information for functional areas.
Assists in driving the effective use of technology within functional areas.
Performs work within customer service level expectations and key vendor processing timelines.
Performs daily work as defined accurately.
Makes recommendations to leadership about possible changes to processing that will enhance the process.
Assists with business proposals and presentations for customer sales meetings.
Assists officers and customers with execution of product and service agreements.
Sets up customers, accounts and service offerings within the IBS systems including rate plans and agreed upon terms of the agreement.
Serves as a liaison across functional areas to ensure accurate setup and execution of products and services.
Manages and reports IOLTA accounts, execution of interest rate changes, and support of ICS and CDARs products.
Completes commercial deposit account opening and documentation.
OTHER REQUIREMENTS:
Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the Bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner.
Strong knowledge and understanding of account documentation and retention requirements.
Strong knowledge and understanding of business products and service offerings.
Professional demeanor in appearance, interpersonal relations, work ethic and attitude.
Possess clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to management, bank employees and bank customers in a collaborative and solutions oriented manner.
Ability to interact effectively across all levels of the organization.
Demonstrated ability to manage multiple priorities and meet critical deadlines as defined.
Strong organizational and prioritization skills.
Ability to multitask and work under pressure.
Team player with a positive outlook.
Proficient with Microsoft Office Products including Outlook, Word and Excel.
Ability to understand and utilize banking industry technology.
Preferred QualificationsHigh school diploma or general education degree (GED) required.
Associate’s degree preferred.
Minimum of two years’ experience in banking, preferably in operations required.
Skills Required
- High school diploma or GED
- Associate's degree
- Minimum of two years' experience in banking, preferably in operations
- Proficient with Microsoft Outlook, Word, and Excel
- Ability to understand and utilize banking industry technology (IBS systems)
- Strong knowledge of account documentation and retention requirements
- Strong knowledge of business products and service offerings
- Clear, concise written and oral communication skills
- Ability to manage multiple priorities and meet critical deadlines
- Completion of assigned compliance training and adherence to applicable laws and regulations
- Ability to multitask and work under pressure
- Professional demeanor and ability to interact effectively across all organizational levels
WesBanco Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about WesBanco and has not been reviewed or approved by WesBanco.
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Healthcare Strength — Medical, dental, and vision options are paired with employer-paid long-term disability and basic life/AD&D tied to salary. Eligibility generally begins the first day of the month after hire, enhancing near-term coverage.
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Retirement Support — A defined 401(k) match with immediate vesting and auto-enrollment supports long-term savings. Clear eligibility timing and contribution structure make the benefit straightforward to access.
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Leave & Time Off Breadth — PTO is available for full- and part-time employees, with observation of most Federal Reserve Bank holidays. Some materials also highlight floating holidays and rejuvenation days that broaden time-off options.
WesBanco Insights
What We Do
Founded in 1870, WesBanco, Inc. (www.wesbanco.com) is a diversified and balanced financial services company that delivers large bank capabilities with a community bank feel. Our distinct long-term growth strategies are built upon unique sustainable advantages permitting us to span eight states with meaningful market share. Built upon our ‘Better Banking Pledge’, our customer-centric service culture is focused on growing long-term relationships by pledging to serve all personal and business customer needs efficiently and effectively. In addition to a full range of online and mobile banking options and a full-suite of commercial products and services, WesBanco provides trust, wealth management, securities brokerage, and private banking services through our century-old Trust and Investment Services department. WesBanco's banking subsidiary, WesBanco Bank, Inc., operates branches and offices in eight states Additionally, WesBanco operates an insurance agency, WesBanco Insurance Services, Inc., and a full service broker/dealer, WesBanco Securities, Inc.
