Onboarding Specialist - Publisher & Ad Tech

Location: Pakistan (EST Hours)

About MediaRadar
MediaRadar is an award-winning advertising intelligence solution that is used by media planning, buying, and selling teams.

MediaRadar offers comprehensive advertising analysis for over 4 million brands across multiple media platforms including TV, digital, mobile, email, events, social media, and print. Media sellers rely on MediaRadar to prospect, create compelling pitches, and connect with the right buyers. Agencies and marketers use MediaRadar to create the best media mix, uncover new advertising opportunities, and monitor their competitors. MediaRadar also offers custom solutions and data licensing for use in market research, sales intelligence, ad compliance, and equity markets.

In November of 2023, MediaRadar acquired Vivvix, a company offering competitive advertising intelligence across both digital and traditional media channels, such as mobile apps, streaming services, and social media. MediaRadar and Vivvix are both AI-powered platforms, with AI used to track and collect advertising insights across media channels, as well as to power sales recommendations and prospecting tools. Following the Transaction, MediaRadar’s expanded resources and capital will allow it to further invest in cutting-edge data and tech capabilities, building next-gen solutions that drive maximum value for its customers and cementing its position as the industry’s analytics leader.

We are looking for an Onboarding Specialist – Publisher & Ad Tech who will ensure our newest publisher partners have a smooth, engaging, and successful first experience with MediaRadar. This role will focus on guiding clients through their first 90 days, educating them on best practices, and setting them up for long-term success.  In addition to onboarding, the role would encourage customer engagement via centralized outreach & proactive client education efforts

What You’ve Done:

• Experience in client-facing or customer success roles, preferably in SaaS, advertising, or media.
• Strong communication and interpersonal skills with the ability to build trust and credibility quickly.
• Demonstrated organizational and project management skills to manage multiple clients and timelines simultaneously.
• Proficiency in tools like Salesforce, Zoom, and MS Office/Google Suite.
• Familiarity with digital media, publishing, or advertising technology is a plus.

What You’ll Do:

Client Management & Education: Own the client relationship from the point of sale through Customer Success handoff (first 90 days).

• Lead client kickoff calls, product trainings, chairsides, 30- and 60-day adoption calls, and partnership reviews.
• Develop a deep understanding of publishers’ business needs and align MediaRadar’s platform with their goals.
• Support clients in defining success milestones and achieving value with a high-touch, hands-on approach that builds confidence and independence.
• Monitor client usage, proactively identify disengaged accounts or users, and drive re-engagement efforts.
• Provide educational materials and best practices to help clients maximize outcomes.

Salesforce Management:

• Track and manage all onboarding activities in Salesforce.
• Update onboarding status, oversee client setup, and accurately log client goals, use cases, and interactions.

Client Handoff:

• Confirm client satisfaction and adoption at the end of the onboarding process.
• Seamlessly transition the partnership over to the account team with full context and documentation.

Centralized Outreach & Targeted Engagement:

• Run point on centralized segment outreach initiatives and collaborate with client partners towards targeted customer engagement 

In addition to career progression, training and development, and an excellent work/life balance, future Radarians can expect a great benefits package that includes:

• Medical & Life Insurance
• Flexible PTO
• Summer Fridays

At MediaRadar, we are committed to creating an inclusive and accessible workplace where everyone can thrive. We believe that diversity of backgrounds, perspectives, and experiences makes us stronger and more innovative. We are proud to be an Equal Opportunity Employer and make employment decisions without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, or any other legally protected status.

In accordance with the EEO-1 reporting requirements, we collect demographic data as part of our efforts to ensure fair and equitable hiring practices across all levels of our organization.

We are committed to ensuring our recruitment process is accessible to all applicants. If you need a reasonable accommodation during the application or interview process, please contact us at [email protected] .

We’re excited to meet people who share our values and want to build the future with us!