Team: Care & Customer Experience
Location: Hybrid
Seniority: Mid-level
At Giftogram, we make it easy for companies to appreciate people — customers, employees, and partners — through thoughtful, flexible gift cards that deliver real moments of happiness. We’re a fast-growing, purpose-driven team building the future of appreciation at work.
The RoleWe’re looking for a curious, customer-obsessed Onboarding Specialist / Solutions Engineer to help new customers hit the ground running and support large prospects with their technical needs.
You’ll sit at the intersection of customer success, support, and product, guiding customers through setup, integrations, and best practices to ensure every rollout feels effortless and every technical question has a clear answer.
Lead onboarding for new Enterprise Giftogram customers — from first login to first campaign launch.
Partner with sales and customer success to scope and support technical requirements for larger prospects.
Configure integrations, APIs, and platform settings to fit customer needs.
Translate complex technical details into plain language that makes customers feel confident.
Collect feedback and partner with Product to improve setup flows and reduce friction.
Be a voice of calm and clarity — the person customers trust when things get technical.
3+ years in a customer-facing technical role (onboarding, solutions engineering, implementation, or support).
Familiarity with APIs, SSO, and integrations (experience with platforms like Zapier, Salesforce, or HRIS tools is a plus).
Comfort troubleshooting and documenting technical workflows.
Excellent communication and empathy — you can meet customers where they are, whether it’s IT or HR.
A bias for action and continuous learning. You don’t just solve problems — you make them disappear.
Because we believe business can be both high-performing and human. You’ll join a small, mighty team that values creativity, ownership, and appreciation as much as KPIs. Here, your work directly helps companies celebrate people — at scale.
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What We Do
Giftogram empowers our partners to build better relationships with their employees and their customers through acts of appreciation. Since 2012, we’ve helped our customers send hundreds of millions of gift cards worldwide. Giftogram’s best-in-class B2B platform focuses on the features you and your recipients actually need— and we offer 24/7 support because we believe our customers come first. Giftogram is built on an unwavering commitment to customer satisfaction and user experience. We are one of the top B2B gift card platforms on G2. Giftogram was recently ranked in the top 15 highest-satisfaction software companies for 2025 out of more than 10,000 eligible companies, including the top Rewards and Incentives company. Giftogram is the best way to appreciate, reward, and motivate employees, customers, and partners. We feature a wide choice of national brands, local favorites, and charitable options—all with no fees, minimums, or upfront costs. Each recipient can personalize their gift for what they truly care about. Giftograms can be sent internationally (in local currencies), and we offer digital and physical options so every reward can be securely sent and personalized for a memorable experience. Trusted by thousands of the world’s leading organizations, Giftogram’s mission is to enable our partners to create unforgettable moments of appreciation for every recipient every time. Learn more at https://giftogram.com/
