Onboarding Specialist

View our much better version of this job spec on our careers page: https://juro.notion.site/onboarding-specialist

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THE KEY BITS

-Location: We can currently only accept applications from candidates that are located in Massachusetts and have long-term working rights in the US.

-Flexibility: We have office hubs in Boston (US) and London (UK) as well as no-office hubs in several European countries. We operate a choice-first work approach that lets you work fully remotely from Day One even if you’re near an office hub.

-Salary: We benchmarked ca. $70-80,000 + 20% bonus + equity at IC2 level in our progression framework for someone based in Boston.

-Interviews: 3 stages totalling around 3 hours over 2-3 weeks.

-Start date: As soon as you can start. 

-Reporting to: Sharen Gill, Head of Implementation

-More info: The FAQ below, juro.com/careers, our handbook or ask [email protected] anything.

HELP US HELP THE WORLD AGREE FASTER

Juro has big ambitions: to become the go-to platform for agreeing and managing contracts globally. And we'll need help doing it.

Legal tech is on the rise, with Goldman Sachs estimating that 44% of legal tasks can be automated with generative AI. With the brand we have built and the agility of early stage we are well placed to capture this opportunity.

Juro’s AI-powered contract platform is backed by a stellar Customer Success team with industry-leading satisfaction scores, letting new customers manage contracts at scale in hours, not weeks.

Most LegalTech vendors deliver the opposite: protracted, scattered onboarding and thin support. The result? Customers lose excitement, use the platform less and eventually abandon it altogether.

We’re hiring to stay ahead — expanding the team so every customer continues to see rapid, effortless value from day one.

Your mission is deliver value to our paying customers through an effective and speedy onboarding, while being the voice of the customer internally. This means owning the onboarding of fast-growing companies from end to end, and delivering effective, speedy and thoughtful customer projects.

Success for you by month 3 means:

- You’re comfortably juggling ~35 live customers and 100% of your onboardings complete in <45 days.

- You run AI-augmented data extract projects and coach customers on AI workflows and best practice.

- You confidently serve as a technical expert — providing support to Customer Success and Sales teams, and actively participating as a technical voice in customer and prospect calls.

We care about building a diverse team where everyone feels they belong. That’s why our perks & benefits and choice-first work approach are designed with inclusivity in mind. Read more in our diversity, inclusion & belonging hub.

WHO WE LOOK FOR

Research shows that while men apply to jobs if they meet ~60% of criteria, women and those in traditionally under-represented groups tend to apply only if they check all boxes. So if you think you have what it takes but don't meet every single point above, please still get in touch. We'd love to have a chat and see if you could be a great fit.

We look for people whose approach to work aligns with our values & behaviours. For this role, we particularly value:

- Prioritisation: You can juggle several projects at once and still focus on what matters most.

- Clear thinker: You explain ideas simply and logically.

- Tech-savvy: You quickly grasp Juro’s features and integrations to help customers.

On top of that, you have been part of a journey where:

- You’ve onboarded multiple customers in parallel to some kind of service or platform.

- You’ve worked to and consistently delivered on team targets.

- You’re keen to learn new technical concepts and then apply them to your work with customers.

- You’re “legal-curious,” i.e. interested in how contracts and law intersect with tech.

Nice to have:

- You've worked in a fast-growing AI or SaaS startup.

- You've worked with Salesforce, Greenhouse, HubSpot, Workday or an API.

This job likely isn’t for you if:

- Presenting live kick-off, training sessions or webinars solo feels daunting — you’d rather stay behind the scenes than guide customers in real time.

- Running 30-plus parallel onboardings sounds overwhelming — you prefer deep focus on a single account at a time.

- Figuring out new software and troubleshooting workflows isn’t your thing — you’d rather avoid the hands-on tool work this role demands.

OUR MISSION

Juro exists to help the world agree faster by making legal contracts frictionless, collaborative and accessible.

Juro’s intelligent contract automation platform is on its way to de-throning desktop tools as the paradigm for collaborating on legal documentation around the world.

We’re doing that by rebuilding contracts from the ground-up around a browser-native experience, augmenting workflows with powerful AI and enabling all teams to conduct contracting jobs faster than ever before.

Read more about our vision for intelligent contract automation.

GOT MORE QUESTIONS?

Check if they're answered on:

-Our extended job description for this role: https://juro.notion.site/onboarding-specialist

-Our company handbook: https://juro.notion.site/handbook

-Our careers page: https://juro.notion.site

There, you'll find answers on topics such as career progression, inclusion & belonging, the interview process, benefits and more. Or reach [email protected] for anything.