The onboarding specialist will be responsible for the client onboarding experience, ensuring that clients have a memorable start to their journey with reliance health, and will manage the sales administration role. They will play a key role in overall customer satisfaction, ensuring that clients are equipped with all that is required to take full advantage of their health benefits.
Onboarding
- Manage the onboarding process for new clients, ensuring compliance to defined processes.
- Identify opportunities to streamline and improve the client onboarding process.
- Collaborate with internal teams to implement enhancements and optimize efficiency.
- Manage a team the sales administration function/team, required for offline onboarding
Operations & Reporting
- Analyse data on key corporate retention metrics and provide regular reports.
- Track premium collection to ensure the team is within set targets monthly; audit the commitment letter tracker to ensure compliance.
- Track progress and ensure compliance with the timelines for implementation of the corporate retention plan.
- Liaise with operations to ensure all operational needs within the team are promptly met.
- Identify challenges pertinent to the retention team and liaise with other departments to address the challenges ensuring smooth operational flow within the team.
- Manage periodic projects/events as required by the retention team.
- Must be based in Lagos
- B.Sc./HND degree
- Minimum of one year experience in Corporate Retention or a similar role.
- Strong written and spoken communication skills
- Strong analytical thinking skills
- Strong project management skills
- Ability to work in a team environment.
- Work alongside & learn from best-in-class talent
- Join a market leader within the Insurance space
- Attractive Salary & benefits
- Unlimited leave days
- Fantastic work culture
- Work and learn from some of the best in the industry
- Great work-life balance
What We Do
We use technology to make quality healthcare delightful, affordable, and accessible in emerging markets.
Since 2016, we have worked to combine the power of technology and data with the passion and dedication of a talented group of people devoted to providing great quality healthcare to regions that have typically been overlooked.
We do this by building an integrated healthcare system where we receive easy install mental payments from individuals and businesses and provide them healthcare through a combination of platforms, services and a fleet of modern clinics we operate alongside other third-party clinical partners.
