About OpenTable
With millions of diners, 70,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion.
Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.
About the job
As an Onboarding Specialist, you will drive the successful integration of our restaurant partners by managing the implementation process from initial sale to go-live. Utilizing a consultative approach, you will configure software solutions, coordinate logistics, and deliver tailored training to set each restaurant up for long-term success. You will collaborate within a global team to optimize the speed, volume, and quality of implementations in a hybrid work environment. By empowering restaurant staff with the right tools and knowledge, you will play a critical role in enhancing their operational efficiency and overall experience.
Responsibilities
Guide restaurant partners through the comprehensive onboarding process, tailoring the system configuration to meet specific operational needs.
Ability to deliver engaging training to key restaurant staff via remote tools (i.e. zoom), focusing on optimizing their daily operations using our software.
English language proficiency is important for installs throughout the APAC region including Australia, Philippines, Thailand, etc
Deliver on-site (face to face) onboarding and training in the Singapore Metro area.
Manage a dynamic queue of restaurant implementations to reduce time-to-onboarding while ensuring high-quality setup and deployment.
Coordinate administrative functions for the global onboarding program, including scheduling, content collection, and software implementation logistics.
Collaborate cross-functionally with internal teams to proactively eliminate customer pain points and refine onboarding strategies.
Communicate implementation status, task progress, and feedback clearly to peers, stakeholders, and external partners to ensure seamless deployment.
Minimum Qualifications
1+ years of professional experience in a customer support, implementation, or hospitality role.
Proven experience training and guiding non-technical customers on how to use software solutions.
Strong foundational understanding of restaurant operations and workflows.
Excellent organizational and time management skills with a demonstrated ability to drive multiple concurrent projects to completion.
Effective remote communication skills, maintaining an engaging and professional presence for virtual training.
Ability to travel extensively in Singapore.
Languages
English - Fluent
Mandarin - Fluent
Optional - Cantonese
Preferred Qualifications
Direct, hands-on professional experience working within a restaurant environment.
Familiarity with cross-functional collaboration alongside Sales, Customer Success, or Billing teams.
Experience refining or scaling onboarding programs and operational processes.
Demonstrated ability to make sound, fact-based decisions independently within ambiguous situations.
A degree or equivalent practical experience in a related field.
Benefits
Work from (almost) anywhere now, hybrid in the near future.
Mental Health Well-being: 6 company paid therapy sessions, subscription to a meditation app, wellbeing speaker series and resources.
1 floating day off per year to celebrate your birthday or another occasion of your choice!
Company-wide week off each year: the whole team recharges (and returns without a pile-up of work!).
Ongoing Learning and Development opportunities.
Universal Paid Parental leave.
Work Environment & Flexibility
At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.
Inclusion
We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.
If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.
#LI-remote #LI-MK1
Skills Required
- 1+ years of professional experience in customer support, implementation, or hospitality
- Experience training and guiding non-technical customers on software solutions
- Foundational understanding of restaurant operations and workflows
- Strong organizational and time management skills, with ability to manage multiple concurrent projects
- Effective remote communication skills for virtual training
- Ability to travel extensively in Singapore
- Fluent English
- Fluent Mandarin
- Cantonese language proficiency
- Hands-on professional experience in a restaurant environment
- Cross-functional collaboration with Sales, Customer Success, or Billing teams
- Experience refining or scaling onboarding programs and operational processes
- Ability to make independent, fact-based decisions in ambiguous situations
- Degree or equivalent practical experience in a related field
OpenTable Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about OpenTable and has not been reviewed or approved by OpenTable.
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Leave & Time Off Breadth — Time off is positioned as generous, including ample PTO, company-wide recharge time, and additional one-off days such as a birthday/celebration day. Paid volunteer time is also included, reinforcing a broad time-off offering beyond standard vacation and holidays.
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Wellbeing & Lifestyle Benefits — Wellbeing support is positioned as a meaningful part of the package, including company-paid therapy sessions and a paid mindfulness subscription. Flexibility policies such as meeting-free Fridays and “work from (almost) anywhere” are also framed as lifestyle-supporting benefits.
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Strong & Reliable Incentives — Variable pay and upside are highlighted for some roles, especially sales positions where on-target earnings and accelerators can meaningfully raise take-home pay when goals are met. Some postings also indicate eligibility for annual bonuses in certain roles.
OpenTable Insights
What We Do
With millions of diners, tens of thousands of restaurants, and 20+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a unique insight into the world of hospitality. We champion restaurants, bars, wineries, and other venues around the world, helping them attract guests, manage capacity, improve operations, and maximize revenue. Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global network that includes OpenTable and KAYAK's portfolio of travel brands including Swoodoo, checkfelix, momondo, Cheapflights, Mundi and HotelsCombined.
Why Work With Us
Hospitality is all about taking care of others, and it defines our culture. You’ll work in a welcoming and inclusive environment, and get the benefits, flexibility, and support you need to succeed.
