The Role
Guide partners through onboarding and listing creation, perform listing QA, provide post-sale support via chat and email, build/configure AI chatbots, maintain records, and improve onboarding workflows while collaborating with internal teams.
Summary Generated by Built In
NeoWork is currently seeking an Onboarding Specialist to support partners through the listing process and ensure a smooth experience from onboarding through post-sale support. This role combines customer support, listing quality assurance, administrative tasks, and AI implementation.
Responsibilities- Guide partners through the onboarding process and help them complete their listings accurately and efficiently.
- Review and perform listing QA to ensure all details, content, and information meet quality standards.
- Assist partners with listing details, updates, corrections, and other platform-related needs.
- Provide after-sales support and respond to partner questions or concerns through email, chat, and other communication channels.
- Follow up with partners to ensure outstanding onboarding or listing requirements are completed.
- Maintain accurate records and documentation of partner interactions and listing status.
- Identify issues or gaps in listings and proactively work with partners to resolve them.
- Build and configure AI chatbots as part of the onboarding and customer support process.
- Help improve onboarding workflows and processes to create a smoother partner experience.
- Collaborate with internal teams to resolve partner and listing-related issues
Requirements
- Experience in customer support, onboarding, account management, or administrative operations.
- Strong attention to detail, particularly when reviewing and managing listing information.
- Strong written and verbal communication skills
- Comfortable working with chat, email, and CRM/platform tools.
- Ability to manage multiple partner requests and follow-ups while staying organized.
- Familiarity with CRM software and sales productivity tools
- High level of professionalism and confidentiality
- Self-motivated and results-driven
- Owned computer or laptop and have stable internet connectivity.
- Knowledgeable in Office 360, Google Apps, and client-facing communication.
- Strong problem-solving skills and a proactive approach to customer support.
- Comfortable learning and working with AI tools and chatbot platforms.
- Experience with listing management, e-commerce, marketplaces, or similar platforms is a plus.
Benefits
- The work hours generally align with standard business hours in the US, with some potential flexibility depending on the client's needs.
- This is a 100% home-based position
- We prioritize the mental health of our team members and offer mental health days to support their well-being.
- In addition to the base salary, performance-based incentives are provided.
- There is an annual review and appraisal process in place.
- There are ample opportunities for professional growth and advancement within the company.
Skills Required
- Experience in customer support, onboarding, account management, or administrative operations
- Strong attention to detail when reviewing and managing listing information
- Strong written and verbal communication skills
- Comfortable working with chat, email, and CRM/platform tools
- Ability to manage multiple partner requests and follow-ups while staying organized
- Familiarity with CRM software and sales productivity tools
- High level of professionalism and confidentiality
- Self-motivated and results-driven
- Owned computer or laptop and stable internet connectivity
- Knowledgeable in Office 360 and Google Apps
- Strong problem-solving skills and proactive approach to customer support
- Comfortable learning and working with AI tools and chatbot platforms
- Experience with listing management, e-commerce, marketplaces, or similar platforms
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The Company
What We Do
NeoWork is an operations and animation agency that fully embraces the new method of work. We are reimagining the BPO industry with a remote-first culture and an à la carte menu of services to fit your unique needs. NeoWork specializes in working with early-stage startups to quickly define and build out operations processes to help our clients scale quickly.
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