Everforth ECS is seeking a highly organized and detail-oriented Onboarding Specialist to work in our Arlington, VA office (Hybrid).
We are seeking an Onboarding Specialist to join our team in supporting the Cybersecurity and Infrastructure Security Agency (CISA) Databricks platform. In this role, you will serve as a primary catalyst for expanding our platform's capabilities by facilitating the onboarding of new datasets, users, workspaces, and analytical use cases. You will bridge the gap between complex technical structures and end-users, ensuring that all access, data structures, and system requirements are accurately captured, analyzed, and securely executed.
Responsibilities
- Lead and coordinate the end-to-end Databricks platform onboarding lifecycle for new datasets, platform users, tenant workspaces, and critical cybersecurity use cases onto the CISA Databricks platform.
- Actively monitor, review, and manage incoming ServiceNow tickets, ensuring that platform access requests, dataset requirements, and technical incidents are quickly addressed and routed properly.
- Collaborate with stakeholders and data owners to gather, analyze, and document comprehensive ingestion requirements, schemas, and usage parameters for incoming datasets.
- Design, model, and maintain clear onboarding workflows, user journeys, and platform architecture diagrams.
- Evaluate incoming data sources, checking for schema consistency, formats, and structural readiness for data and policy alignment before platform ingestion.
- Manage security and access control by strictly enforcing the principle of least privilege across all user access management, role configurations, and workspace policies to safeguard sensitive agency data.
- Provide high-quality customer service, acting as a guide for new tenants to ensure they enabled and understand platform access protocols, ingestion steps, and operational guidelines.
Salary Range: $85,000 - $110,000
General Description of Benefits
Preferred Qualifications- Ability to obtain and maintain a DHS Entry on Duty (EOD)/Public Trust
- Bachelor's degree +4 years of relevant experience (or 8 years of experience minimum in lieu of degree)
- Prior experience with IT Service Management (ITSM) platforms, specifically ServiceNow.
- Exposure to or understanding of cloud-based data platforms, preferably Databricks, Apache Spark, or cloud data lakes (AWS/Azure).
- Experience with basic data analysis, data profiling, or querying (SQL) to assist with validating datasets during onboarding.
- Strong proficiency with Microsoft Visio (or similar mapping tools) for constructing functional process diagrams and platform workflows.
- Strong understanding of identity and access management concepts, focusing on the principle of least privilege.
- Outstanding attention to detail with the ability to maintain accuracy in high-velocity technical queues.
- Exceptional communication and customer service skills, with a track record of translating technical requirements to non-technical users.
Skills Required
- Work in Arlington, VA office (on-site)
- Ability to obtain and maintain a DHS Entry on Duty (EOD)/Public Trust
- Bachelor's degree plus 4 years relevant experience (or 8 years experience in lieu of degree)
- Prior experience with ITSM platforms, specifically ServiceNow
- Exposure to or understanding of Databricks, Apache Spark, or cloud data lakes (AWS/Azure)
- Experience with basic data analysis, data profiling, or querying (SQL)
- Proficiency with Microsoft Visio or similar mapping tools
- Understanding of identity and access management concepts, including principle of least privilege
- Exceptional communication and customer service skills; ability to translate technical requirements for non-technical users
- Outstanding attention to detail and ability to maintain accuracy in high-velocity technical queues
ECS Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ECS and has not been reviewed or approved by ECS.
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Healthcare Strength — ECS advertises multiple national-network medical plan options with HSA eligibility alongside dental and vision coverage. Coverage generally begins quickly and is paired with company-paid short- and long-term disability, adding stability to the health package.
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Retirement Support — A 401(k) with Safe Harbor and immediate vesting on employer contributions is emphasized, with an employer match available. Access to an employee stock purchase plan via the parent company provides an additional savings avenue.
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Parental & Family Support — Paid parental leave up to 30 days, adoption assistance, and other family-oriented leaves are highlighted. Feedback suggests these offerings add meaningful value beyond base pay for many roles.
ECS Insights
What We Do
ECS, a segment of ASGN (NYSE: ASGN), delivers advanced solutions and services in cloud, cybersecurity, artificial intelligence (AI), machine learning (ML), application and IT modernization, and science and engineering. The company solves critical, complex challenges for customers across the U.S. public sector, defense, intelligence and commercial industries. ECS maintains partnerships with leading cloud, cybersecurity, and AI/ML providers and holds specialized certifications in their technologies. Headquartered in Fairfax, Virginia, ECS has more than 3,400 employees throughout the U.S. and has been recognized as a Top Workplace by The Washington Post for the last five years.
