The Onboarding Team at Brandwatch is a global group of product experts dedicated to helping customers turn social data into actionable insights that drive strategic decisions. We design scalable data and visualization ecosystems while delivering enablement programs that empower customers to confidently use Brandwatch and leverage social intelligence across their business.
As an Onboarding Specialist, you will act as a trusted consultant, guiding customers through the onboarding process, ensuring seamless implementation, and driving long-term product adoption. You’ll collaborate with multiple internal and external stakeholders to design tailored solutions, optimize workflows, and enable customers to extract maximum value from the Brandwatch suite of products.
What you’ll do:
- Become a Brandwatch product expert, staying up to date on industry trends and best practices.
- Consult with clients to understand their goals and design scalable onboarding solutions that drive long-term success.
- Manage multiple onboarding projects, balancing stakeholder needs while ensuring timely, high-quality execution.
- Coordinate cross-functional teams, delegating tasks and ensuring all work meets the highest standards.
- Provide proactive recommendations on best practices, platform usage, and potential projects to maximize product adoption.
- Translate complex client requirements into structured, repeatable workflows and solutions.
- Lead customer training and coaching sessions, equipping clients with the knowledge to self-serve and scale their social intelligence capabilities.
- Represent Brandwatch in client-facing meetings, industry events, and internal initiatives to strengthen our position as a thought leader.
What you’ll bring:
- 2+ years of experience in software onboarding or customer-facing roles.
- Fluency in both Spanish and English required.
- A customer-first mindset, with a passion for delivering best-in-class service experiences.
- A strong ability to translate business needs into scalable solutions.
- Experience analyzing data and using insights to inform decision-making and drive client success.
- The ability to quickly adapt to new software and evolving business needs.
- Excellent communication skills, with the ability to engage, influence, and build strong relationships.
- Strong problem-solving abilities, with a proactive and consultative approach.
- Experience working in deadline-driven environments, managing multiple priorities effectively.
What we offer:
- Holiday - 25 days holiday and 4 Wellness day per year + bank holidays, ability to carry 5 days over each year to encourage a healthy work-life balance!
- Health cash plan employer paid at level 3. (Option to upgrade plan to level 4,5 or 6 + add family members at employee’s expense); Group life assurance - employer paid
- Sports benefit - gym/sport membership contribution - 50% or up to 25 GBP per month employer contribution
- Cycle to work; Employee discounts platform - through Reward Gateway
- Dental insurance - preference premiums at employee’s cost + option to add family members
- Employee assistance plan (EAP) & Full Calm subscription
- Maternity/parental leave policy & Sabbatical leave policy
This role is perfect for someone who is strategic, consultative, and solutions-oriented, eager to help clients unlock the full potential of Brandwatch. If you thrive in a dynamic, customer-focused environment, we’d love to hear from you!
Brandwatch Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Brandwatch and has not been reviewed or approved by Brandwatch.
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Flexible Benefits — Work is remote-optimized with hybrid options, flexible core hours, and a home-office stipend that support varied working styles. Feedback suggests this flexibility is a notable strength relative to other elements of the package.
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Leave & Time Off Breadth — Unlimited PTO plus additional wellness days and paid holidays/volunteer time provide generous time-away policies. Feedback suggests these policies are attractive on paper, with usage shaped by team norms.
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Wellbeing & Lifestyle Benefits — Medical, dental, vision, FSA, mental-health resources (EAP, Headspace), and learning access/stipends indicate a broad wellbeing offering. Feedback suggests these benefits can help offset cash-pay concerns for some roles.
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What We Do
Brandwatch is the world’s leading digital consumer intelligence company, allowing users to analyze and utilize conversations from across the web and social media. It is the perfect platform to make sense of your consumers, their needs, wants, and interests. With official access to Twitter, Reddit, and Tumblr's firehose, plus data coming from 100 million other sites, our historical archive includes over a trillion conversations, with 501 million new ones added every day. Our platform then combines queries and AI to help you parse and analyze the data that's useful to you. From there it can be chopped, sliced, and combined to find insights you can put into action.
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