Management Level
HEssential Duties:
Onboarding Function – Serve as the primary point of contact for new clients and support the successful implementation of notification applications and services in accordance with corporate and departmental policies and procedures.
Manage the onboarding and implementation process for new clients, ensuring a seamless customer experience from initial contact through successful deployment.
Stay current with notification products, services, and industry best practices through ongoing training and development.
Deliver exceptional customer service and build strong relationships with clients throughout the onboarding journey.
Gather, verify, and validate client requirements to ensure accurate application setup and long-term supportability.
Coordinate project implementation activities, including reviewing site surveys, creating application handoff documentation, configuring applications, and establishing operational processes.
Communicate proactively with clients to confirm orders, discuss implementation timelines, and provide training and support throughout the onboarding process.
Establish and manage project plans as needed to ensure timely and successful completion of client implementations.
Collaborate with internal stakeholders and cross-functional teams to effectively resolve issues and deliver solutions.
Maintain accurate and detailed records of all client interactions within the customer database.
Identify opportunities to introduce clients to additional products, services, and features that may enhance their business operations.
Minimum Qualifications:
Bachelor's degree in business, Communications, Information Technology, Marketing, or a related field. Relevant work experience may be considered in lieu of educational requirements.
Fluency in both Mandarin and English is required. Candidates must be able to confidently speak, read, and write in both languages, as this role involves supporting and communicating with a diverse client base across the APAC region.
Please note that candidates who are proficient in only Mandarin or only English will not be considered. We are specifically seeking bilingual professionals with strong communication skills in both languages.
Strong verbal and written communication skills with the ability to engage professionally with clients and internal stakeholders.
Good working knowledge of computer applications and Microsoft Office Suite.
Strong customer service, problem-solving, and relationship-building skills.
Ability to manage multiple projects and priorities in a fast-paced environment.
Experience in client onboarding, implementation, project coordination, or customer-facing roles is highly preferred.
Cantonese language proficiency is highly desirable and would be considered a significant advantage.
Work Schedule
This position follows a fixed APAC schedule, supporting clients across the Asia-Pacific region.
Please note any offer of employment is subject to satisfactory pre-employment screening checks.
Skills Required
- Fluent in Mandarin and English
- Exceptional customer service skills
- Experience installing software and setting up applications
- Ability to gather client requirements and recommend best practices
- Maintain detailed notes in customer database and follow-up communication
Equiniti Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Equiniti and has not been reviewed or approved by Equiniti.
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Fair & Transparent Compensation — Company materials describe a formal pay framework and living‑wage commitments that provide clearer expectations on levels and ranges. Some mid‑to‑senior roles are characterized as competitively paid relative to market.
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Retirement Support — UK roles are advertised with strong pension matching and access to a long‑term incentive plan, while U.S. roles commonly include a 401(k) and retirement planning options. These elements add meaningful long‑term value beyond base pay.
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Leave & Time Off Breadth — UK packages promote generous annual leave alongside volunteer days, and U.S. accounts describe substantial PTO in some positions. Time‑off offerings are a recurring strength that bolsters total rewards.
Equiniti Insights
What We Do
Our people and platforms engage customers with investments, connect businesses with markets, and enable organisations to grow. Our vision is to be a leading global share registrar and transfer agent, offering complementary services in pensions and remediation, to help our customers succeed.
