Started in 2016, FreedomCare is a Healthcare company that is innovating and revolutionizing the way home care is delivered. We bring dignity and support to patients needing care in their homes and to the caregivers who care for them. We’re the largest consumer-directed home care agency in NY State and are continually expanding our areas of focus including operations in other states and tech-based innovations.
We pride ourselves on our values which drive the level of care that we deliver to our patients:
- Here For You (An attitude of service, empathy, and availability)
- Own It (Drive and ownership)
- Do the Right Thing (High integrity)
- Be Positive (Great attitude and a can-do positive approach to challenges)
Join our team and make a positive impact on the lives of others! We are looking for an Onboarding Specialist I for our Team in Missouri.
This is a hybrid role based out of one of the following offices at least twice per week: Kansas City, MO; Springfield, MO; St. Charles, MO.
This role supports the Intake team ensuring the patient and caregiver in providing education, submitting required documents, and brief orientation to ensure coordination for start of care.
Every day you will:
· Act as primary point of contact supporting the completion of eligibility and employment paperwork for the caregiver.
· Demonstrate effective case management by maintaining a 3-hour email, chatter and voicemail response time.
· Achieve monthly standard to enroll a minimum 40% of caregivers based on state standards.
· Navigate multiple systems as required to complete the enrollment process.
· Maintain detailed case notes in Salesforce.
· Adhere to HIPAA guidelines and compliance expectations.
· Other duties as assigned by management
Education / Experience
· 1+ years’ experience in comparable role · Excellent written and verbal communication skills · Your own reliable transportation and ability to travel as required · A self-starter personality and the ability to work independently with minimal supervision · Ability and discipline to work remotely as required · Bilingual Spanish nice to have
The Ideal Candidate Will Possess
A positive can-do attitude. In alignment with our core values. · Exhibit a high level of patience and ability to communicate effectively and build trust. · Able to commute to patient and caregiver homes · A passion for providing a high level of customer service, including the ability to show empathy and active listening. · Ability to resolve issues with clients comfortably. · High level of discretion, judgment, integrity, professionalism, and strong decision-making skills. · Computer proficiency required; strong typing skills and ability to leverage technology and resolve customer issues.
Why work at FreedomCare?
We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.
This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!
At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.
#INDHV
At FreedomCare, base pay is one part of our total compensation package and is determined within a range. This provides our employees with the opportunity to professionally grow and develop within a role. The base pay range for this role is between $20.00 and $23.00 an hour at the commencement of your first year of employment. Compensation decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications.
Skills Required
- 1+ years experience in a comparable role
- Excellent written and verbal communication skills
- Reliable transportation and ability to travel to patient and caregiver homes as required
- Self-starter personality and ability to work independently with minimal supervision
- Ability and discipline to work remotely as required
- Computer proficiency, strong typing skills, and ability to leverage technology to resolve customer issues
- Maintain detailed case notes in Salesforce and navigate multiple systems to complete enrollment
- Adhere to HIPAA guidelines and compliance expectations
- Bilingual Spanish
What We Do
FreedomCare is a fast-growing homecare provider in the U.S. which has served over 75,000 patients and caregivers across the country. Here at FreedomCare, we help people get care from a loved one, someone they can rely on. So why did we choose to serve this mission? Unfortunately, traditional home care isn’t a perfect solution for those in need. Here at FreedomCare, we truly care about our patients and aim to prove it through our total commitment to their needs. With high caregiver turnover rates and frequent hospitalizations, we knew there had to be a better solution to increase quality of life for patients. Caring for loved ones can require a great deal of commitment, and caregivers need to receive pay. FreedomCare makes that happen. How does FreedomCare stand out from any other caregiver/HHA agencies or programs? -Fewer hospitalizations: family/friend caregivers’ involvement in care after hospital discharge reduces readmission rate by ~25% -Reduced medical costs: patients get better care and stay clear of hospitals -Decreased caregiver turnover: 50% less likely when caregiver is a trusted family member or friend -Happier patients & caregivers: ~4,000 5-star reviews Join us in making quality home care a reality for those in need across the United States
