Onboarding Specialist, APAC

Are you eager to be part of a dynamic and rapidly growing social and marketing tech company? Do you thrive in a challenging sales environment and seek career advancement into a closing role? Are you passionate about sales, driven to build a successful career, and eager to develop your skills? 

If you answered "YES" to any of these questions, keep reading! 

The Onboarding team is a global team of product experts whose mission is to enable customers to turn social data into practical insights that inform strategic business decisions. We provide customers with a tailored and scalable data and visualisation ecosystem, as well as enablement programs that empower customers with the knowledge and skills to confidently use Brandwatch and utilise social intelligence to harness the power of social across the enterprise.
This role is primarily one of consulting and coordinating people across multiple internal and external teams to ensure the smooth planning, execution and implementation of small and large-scale setup solutions across the Brandwatch product suite.

What you'll do: 

● Will become an expert in the Brandwatch suite of products and stays up to date on industry trends
● Be the MPOC to onboard new customers on Brandwatch platforms, including SMM (Social Media Management) and CI (Consumer Insight), by providing a customised plan, data configuration, and tailored     training based on new users' experience and use cases to secure early adoption before handing the account over to the account team. 
● Can autonomously design and deliver project solutions in a way that addresses all of the client's objectives, while allowing for future scalability.
● Can coordinate resources and delegate where needed ensuring all work meets the highest level of standard
● Is able to drive long-term product adoption by making proactive recommendations about best practices and potential projects, advancing clients in their use of the platform
● Thrives on consulting with clients, getting to truly understand their requirements and helping them achieve their business goals
● Can manage several complex customer engagements simultaneously, balancing the needs of multiple customer stakeholders, while ensuring a successful and timely completion
● Represent Brandwatch in client-facing meetings by presenting to users and key stakeholders
● Represents the team and builds exposure internally and externally (events).

What you'll have: 

● A passion for helping customers and a dedication to providing a best-in-class service experience.
● 2+ years of prior experience with software onboarding or customer-facing roles roles
● Experience in Social media strategic planning or management, and/ or Social listening, data analytics experience
● An ability to adapt quickly to new software and constantly changing business requirements.
● An ability to use data to analyze results and make data-driven decisions
● Experience working in a deadline-driven environment
● Strong communication skills and the ability to build strong relationships quickly
● Written and verbal fluency in English and Mandarin (Bonus points if you also know a third language) 

What we offer: 

• Buddy setup to help you onboard and beyond; 
• A competitive compensation package featuring; 
• A place in a high performing team at a growth-driven company; 
• An open, informal, diverse and multinational working environment; 
• 25 days of PTO per year to promote a healthy work-life balance, plus 1 Wellness Day per quarter on top of your holiday allowance; 
• Full Headspace subscription and 24/7 Employee Assistance program; 
• Hybrid working model - arranged in coordination with your manager. Our Singapore office is situated, in the heart of a vibrant area filled with cafés, restaurants, and convenient access to public transport.