Genesy AI is a Barcelona-based startup on a mission to revolutionize how B2B sales and prospecting teams operate. Our cutting-edge AI-driven lead generation technology empowers sales teams to focus on what truly matters: selling. By automating manual prospecting, we help optimize workflows, ensuring a predictable and scalable sales pipeline—no wasted time, just results.
After successfully raising €5 million in a landmark seed funding round, we are looking to grow our teams and scale in key markets.
Now we are looking for an Onboarding & Solutions Consultant to join our Customer Success team.
💪🏻 What You'll DoYou’ll be embedded in the Customer Success organization, doing new customer onboarding and supporting our sales team by leading POCs (proof-of-concepts), technical scoping, and joint calls with sales.
Customer onboarding (~60%)
- Kick off new customer implementations: map their CRM / RevOps setup, identify integration points, define data flows, and design prompt logic.
- Act as the technical liaison between the client’s operations team and internal product/engineering, resolving issues or blockers during ramp.
- Deliver training and best-practice guidance to client users on list building, campaign logic, and prompt usage.
- Create and maintain onboarding documentation to help us scale and improve our self-serve program.
- Monitor early usage, surface adoption/integration risks, and help the client cross the “first value” milestone.
Support POCs & technical sales (~ 40%)
- Participate in discovery calls with prospects: understand their systems, constraints, workflows, and pain points.
- Design scoped POCs that show how Genesy can integrate into their tech stack and drive impact.
- Lead technical calls alongside sales: answer integration questions, explain prompt best practices, and set expectations.
- Build and reuse solution artifacts (integration blueprints, prompt recipes, sample flows) to accelerate future POCs.
🔎 Must-have:
- Native Spanish and fluent English
- 2+ years in a customer success/account manager/solutions engineer role in SaaS (especially pre-sales or onboarding).
- Strong familiarity with RevOps tooling and processes (lead/contact/account models, campaign logic, segmentation, triggers).
- Hands-on experience in prompt design: chaining, context windows, fallback strategies.
- Clear communicator: able to translate technical / integration trade-offs to non-technical stakeholders.
- Problem-solving mindset and ability to juggle multiple projects in a fast-moving environment.
- High product empathy: able to spot when customers’ needs conflict with product/performance constraints, and propose alternative designs.
📍 Barcelona-based or open to relocating to our vibrant city.
➕ Nice-to-have
- Work experience in AI / conversational agents SaaS products.
- Basic logic prototyping (e.g. in no-code tools) to test small workflows.
- Italian or French
💰 Competitive salary tailored to your experience.
🎯 Enticing performance bonuses that you won’t see anywhere else.
💳 Flexible remuneration through Cobee.
📅 Short Fridays all year round and extra days of vacation for your birthday and Geneversary.
🏋🏻♂️ A discount on a premium gym (with spa access) just a step away.
🍏 Free fresh fruit every day to help you care for your health.
☕ Free coffee to keep you energized.
🍴 A discount at a beachfront cafe where you can also get daily menu deals.
🏖️ Beachfront office so you can work with stunning sea views—an inspiring and energizing workspace.
🌊 Direct beach access to take breaks by the sea and recharge.
📚 Continuous learning, including but not limited to mentoring, coaching, workshops, and opportunities to attend SaaS conferences.
🚀 Career growth opportunities, as we won’t let your dedication and results go unnoticed.
🎉 Team gatherings and celebrations, because we love to build connections and celebrate achievements together.
👨💻 A collaborative culture because we foster hard work, teamwork, transparency, and respect, encouraging open communication and a positive environment where your voice matters.
Top Skills
What We Do
At Genesy, we are on a mission to revolutionize the way B2B sales and prospecting teams operate. Our cutting-edge lead generation technology streamlines the process, freeing up your salespeople to focus on what they excel at: selling to potential customers. With our powerful tool, you can avoid wasting time on manual prospecting and optimize your sales team's efforts to secure a predictable and scalable sales pipeline.
Tired of manual lead generation and inaccurate contact information? Genesy is an AI-driven B2B lead generation and outreach automation platform. It enables users to effortlessly create targeted lead lists, enrich them with verified company and contact information from market-leading tools and databases, and automate outreach campaigns via email and LinkedIn within the same platform. Genesy's unique AI sales chatbot ensures seamless warm up and engagement with prospects, making B2B sales more efficient and effective.
Witness unparalleled efficiency and sales productivity with Genesy:
• Avoid wasting time doing manual prospecting
• Optimize salespeople time & focus effort into qualifying leads
• Give unlimited access to contact information from key decision-makers for your reps
• Avoid expensive paid media and poor quality databases
• Get accurate company & contact data from valuable sources and improve CRM quality
• Be able to generate leads in a faster, scalable way and secure predictable sales pipeline to better grow your team
• Launch automated, AI-powered messaging campaigns to your lead lists seamlessly, to better focus your sales efforts and boost pipeline generation
Empower your sales team with best-in-class technology. Request a demo now!
