Onboarding Project Manager

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® company, is a global provider of end-to-end enterprise software support and innovation solutions and the leading third-party support provider for Oracle, SAP and VMware software. The Company offers a comprehensive portfolio of united solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software. The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider and achieved better operational outcomes, realized billions of US dollars in savings and funded AI and other innovation investments.

Onboarding Project Manager

Position Summary

Reporting to the Sr.Manager, Global Client Onboarding (GCO), the Onboarding Project Manager (OPM) is responsible for assuring the successful onboarding of Rimini Street’s clients across all supported product lines. The OPM is responsible for leading the successful on-time completion of the client onboarding project plan.  Key tasks include developing the Onboarding Project plan, establishing client and Rimini Street project roles and responsibilities, identifying project risk areas, creating risk mitigation plans and managing all escalations related to these accounts.  The OPM will manage all executive, onsite meetings and project reporting with the client and the Rimini Street internal management teams.     The OPM needs to have excellent communication with client executives and the project teams.  The OPM is also expected to contribute to client onboarding projects, improvements and innovations and will be a trusted advisor in the region for anything related to the transition of clients to Rimini Street.

Essential Duties & Responsibilities

• Responsible for successful, on-time completion of client onboarding projects
• Leads internal teams to execute client onboarding processes and tasks to assure successful, on-time completion of all deliverables.
• Develops and drives onboarding project risk mitigation and leads all escalations related to these projects
• Provide pre-sales client onboarding assistance for the sales organization
• Ensures onboarding tasks are performed in accordance with the defined ISO processes
• Maintain up-to-date project information in Smartsheet, Salesforce.com and other Internal systems
• Manage client communications and escalations with Rimini Street and Client Executives during the onboarding process - Provide detailed and timely status reporting to internal management teams.
• Assure excellent client satisfaction with entire onboarding process.
• Secure client referenceability at conclusion of the onboarding.
• Identify and propose onboarding innovations and improvement opportunities
• Onsite Travel locally expected  

  Education & Certification

• Bachelor and/or Master’s Degree in Business, Finance, Computer Science or related field, or equivalent experience
• Strong Verbal and written Korean language skills
• Project Management certification or equivalent - desired
• SAP or Oracle Implementation and/or technical certifications - desired

Experience

• 15+ years consulting or project management experience working with SAP or Oracle enterprise applications or Oracle Database, including strong client management or sales experience
• 5+ years ERP application implementation and/or upgrade project management experience
• 10+ years C-Level executive communication and relationship management experience
• Extensive experience in project management, including knowledge of project management tools, techniques, methodologies
• Technical consulting background preferred
• Strong Verbal and written Korean language skills

Skills

• C-Level communication
• Project management
• Escalation management
• Negotiation and Objection-Handling skills
• Strong analytical and problem-solving skills
• Ability to successfully execute the Onboarding Project Plan with successful results
• Excellent organizational, communication, interpersonal, relationship building skills
• Ability to work well in a cross-functional, matrix management environment
• Expertise using common project management tools: e.g. MS Project, Visio, Excel and PowerPoint
• Strong English verbal and written Korean communication skills
• Strong analytical and problem-solving skills
• Excellent organizational, communication, interpersonal, relationship building skills  

Why Rimini Street?

We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you.

Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs: 

• Company
  • We dream big and innovate boldly.  

• Colleagues
  • We work with extraordinary people who create a culture of mutual respect and collaboration. 

• Clients
  • We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service. 

• Community 
  • We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.

Accelerating Company Growth

• Nasdaq-listed under ticker symbol RMNI since October 2017 
• Over 5,800 signed contracts to date, including Fortune 500 and Global 100 companies
• Over 2,000 team members in 23 countries
• US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here: https://www.riministreet.com/company/awards/ 

Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law. 

To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com