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The Customer Onboarding Project Manager is responsible and accountable for the effective project management to implement all new and existing business, along with implementing process solutions of all levels of complexity into Delta Dentals' systems and processes.The Customer Onboarding Project Manager is responsible for the effective project management to implement all new and existing business, along with implementing process solutions of all levels of complexity into Delta Dentals' systems and processes for the line of business.
Responsibilities- Acts as key partner to the line of business during customer onboarding: understands strategic goals, customer needs, and business objectives, and liaisons between the line of business and cross-functional partners
- Plans, documents and executes all phases of the customer onboarding project lifecycle, including scope management, requirements management, work breakdown schedule and timeline management, priority and dependency management, and the assignment of roles and responsibilities to implementation partners
- Leads implementation kickoff meetings with cross-functional partners
- Leads and facilitates effective project meetings throughout the project lifecycle, including issue tracking, status reports, and executive communications
- Acts as an advocate for both the business and the customer by providing first-class service through expert development of the project management discipline
- Leads the project team on development efforts and ensures customer satisfaction through quality and timely product delivery
- Lends subject matter expertise and knowledge management to the project team and stakeholders throughout the project lifecycle, including functional and technical, system-specific knowledge
- Promotes change, process, and best practices to both the business and technical team members, providing training for the project management discipline
- 2+ w/Bachelor’s degree
- 2+ years of demonstrated experience leading onboarding projects required.
- Ability to establish project goals and objectives that support the strategic plan.
- Proficient in Microsoft Office applications.
- Proficient in project planning and lifecycle development.
- Ability to effectively identify and manage project risks.
- Demonstrates excellent organizational skills with the ability to prioritize workload and multi-task while maintaining strict attention to detail.
- Ability to work under pressure and meet close deadlines.
- Ability to maintain effective interpersonal relationships.
- Demonstrated strong customer and service focus.
- Strong analytical and problem-solving skills.
- Ability to coordinate issues between internal and external clients and the development teams.
Licenses
• Certified Project Management Professional (PMP)-PMI. Pref'
Base Pay Information
The national base pay range at the end is a good-faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental’s assessment of the candidate’s knowledge, skills, abilities (KSAs), related experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity. Pay Grade 20. $72,084 - $150,995
- Competitive base and incentive pay
- 401(k) with robust matching and non-matching contributions
- Rich medical & pharmacy benefits
- 100% employer-paid dental and vision benefits
- Holistic wellbeing program with deep financial incentives
- Generous paid time off plus 12 paid holidays and your birthday off
- Culture of growth and learning: career development; tuition reimbursement; recognition program
- Family support: adoption assistance, fertility treatment, child, elder & pet care assistance
- Social responsibility and volunteer opportunities
- Employee discount program
Skills Required
- Bachelor's degree
- At least 2 years of demonstrated experience leading onboarding projects
- Ability to establish project goals and objectives aligned with strategic plans
- Proficiency in Microsoft Office applications
- Proficiency in project planning and lifecycle development
- Ability to identify and manage project risks
- Excellent organizational skills, prioritization, multitasking, and attention to detail
- Ability to work under pressure and meet close deadlines
- Ability to maintain effective interpersonal relationships
- Strong customer and service focus
- Strong analytical and problem-solving skills
- Ability to coordinate issues among internal and external clients and development teams
- Certified Project Management Professional (PMP) from PMI
Delta Dental Insurance Company Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Delta Dental Insurance Company and has not been reviewed or approved by Delta Dental Insurance Company.
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Retirement Support — Retirement support is positioned as a standout element, including a sizable automatic 401(k) contribution plus additional matching. This boosts overall total-rewards value even when base pay is viewed as only mid-market in some areas.
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Affordable Benefits — Core coverage is framed as unusually low-cost to employees, including fully employer-paid dental and vision and low employee contribution medical options. This creates meaningful take-home value beyond cash compensation.
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Leave & Time Off Breadth — Time-off offerings are described as generous, including broad PTO/holidays and additional paid leave features such as parental leave. These policies increase perceived rewards and help balance workload demands.
Delta Dental Insurance Company Insights
What We Do
At Delta Dental, we’re behind millions of smiles and counting. For over 68 years, we’ve served our communities by increasing access to affordable, quality care – but that commitment to care extends beyond the people we serve, to the dedicated employees who make those smiles genuine. We've come this far by building programs that offer opportunities for advancement, create meaningful connections, and improve the lives of our employees and their families. Because we know that when we take exceptional care of each other, we can make a positive impact for all. We champion an inspirational workplace through our commitment to trust, service, excellence and innovation. Joining us means working for a company that offers stability and balance, opportunities for leadership at all levels, and a work environment. Delta Dental of California, Delta Dental of New York, Inc., Delta Dental of Pennsylvania, and Delta Dental Insurance Company are members, or affiliates of members, of the Delta Dental Plans Association, a network of 39 Delta Dental companies throughout the country. Together with our affiliate companies, form one of the nation’s largest dental benefits delivery systems, covering over 31 million enrollees. Headquartered in San Francisco, we are members of the Delta Dental Plans Association, a network of companies that provides dental coverage to 80 million people. Delta Dental provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Delta Dental complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
