The Role
Design, manage, and scale onboarding programs for independent providers and service companies. Own end-to-end execution, workflow design, automation opportunities, reporting/dashboards, and cross-functional coordination to improve activation, verification, and marketplace readiness.
Summary Generated by Built In
Who we are:
Field Nation brings companies and service professionals together through an integrated, easy-to-use platform. We support businesses looking to grow their service offerings while also empowering technicians to leverage their skills on their own terms. Our mission is to help the service delivery industry do great work, and we live that mission by doing great work for the companies and service professionals who depend on us.
Why is this role important to Field Nation?
The Onboarding Program Manager plays a critical role in driving the successful onboarding, activation, and long-term marketplace readiness of High Value Providers (HVPs) and Service Companies (SCs) on the Field Nation platform. This role is responsible for designing, managing, and continuously improving scalable onboarding programs that align provider business goals with Field Nation’s marketplace capabilities and operational standards.
As a strategic operational partner across teams, you will ensure providers are successfully activated, educated, engaged, and operationally prepared to succeed within the marketplace. The role combines program management, operational strategy, workflow design, and data analysis to improve onboarding efficiency and provider experience at scale.
What you'll get to do:
- Design, build, and maintain scalable onboarding programs for Independent Providers and Service Companies.
- Develop structured onboarding frameworks supporting the full lifecycle, including verification, account setup, and marketplace readiness milestones.
- Continuously evaluate onboarding workflows to identify operational gaps, friction points, and scalability opportunities.
- Build operational playbooks, SOPs, and governance frameworks to improve consistency across initiatives.
- Manage the end-to-end execution of onboarding initiatives for providers and service companies.
- Define onboarding milestones, timelines, deliverables, and activation goals.
- Monitor progression and proactively identify risks, delays, or provider engagement challenges.
- Coordinate onboarding priorities across internal teams to ensure alignment with operational standards.
- Design and optimize onboarding workflows to improve efficiency and reduce friction for internal teams and providers.
- Identify and support automation opportunities, including automated triggers, status tracking systems, and reporting integrations.
- Partner with Product and Data teams to strengthen onboarding infrastructure and reduce reliance on manual processes.
- Own operational visibility through reporting, dashboard development, and onboarding data analysis.
- Maintain dashboards focused on activation rates, verification timelines, and work order adoption trends.
- Translate onboarding data into strategic recommendations that support operational decision-making.
- Develop and manage scalable onboarding communication strategies and frameworks.
- Create educational materials, provider guides, and onboarding resources to improve provider self-sufficiency.
- Collaborate with Provider Experience (PX) to implement in-product education and guided onboarding experiences.
Program Strategy & Onboarding Framework Development
Onboarding Program Execution
Workflow Design & Automation
Data, Reporting & Operational Insights
Communication & Enablement
You might be a good fit if you have:
- Strong analytical and problem-solving capabilities with experience in reporting tools like Tableau, Amplitude,App-script or Excel.
- Ability to build and interpret operational dashboards and performance metrics.
- Experience identifying data gaps and translating operational data into actionable business insights.
- Excellent organizational skills with experience managing multiple onboarding initiatives simultaneously.
- Ability to define timelines, milestones, and operational deliverables effectively.
- Strong process management and workflow design capabilities, including experience with operational playbooks.
- Excellent written and verbal communication skills for presenting insights and updates to stakeholders.
- Strong cross-functional collaboration skills to drive alignment without direct authority.
- Ability to manage escalations professionally and make informed decisions in fast-paced environments.
- Provider-centric mindset and strong operational ownership.
- Strategic thinking and a continuous improvement mentality.
- Adaptability in a fast-paced marketplace environment with high attention to detail.
Analytical & Technical Skills
Program & Project Management
Collaboration & Decision-Making
Core Competencies
Position Type/Expected Hours of Work:
- This is a full-time, hybrid position, We come into the office on Mondays & Tuesdays.
- Shift: 9 hours/day – 5 days per week (Mon-Fri)
- Working hours generally range from 8pm-5am (can vary due to daylight savings in the U.S.)
Office Location:
- Uttara, Dhaka, Bangladesh (Hybrid)
Salary Range:
- BDT 80,000 - 120,000 (Monthly)
Why we think you'll love it here:
- Field Nation LLC Performance Reward – Because every citizen of Field Nation deserves a stake in the win!
- Festival Bonus – Celebrate the big festivals with some extra cheer (and cash!).
- Referral Bonus – Incentives for successful employee referrals.
- Gratuity – Honoring your long-term dedication
- Leave Encashment – Opportunity to encash unused annual leave balance at year-end.
- Medical Insurance – Comprehensive health coverage for employees and their immediate family (spouse and children).
- Gym Membership – Stay fit, active, and energized.
- Complimentary Lunch / Dinner – Because good work needs good food.
- Unlimited Tea & Coffee – Keep the energy flowing.
- Transportation – Helping you get to work hassle-free.
- Mobile Data Allowance – Allowances to ensure connectivity.
- Career Development Budget – Dedicated funds for professional learning and growth.
- Work Model: Hybrid (2 days in-office, 3 days remote per week) – balance is key.
- Summer & Winter Field Weeks – Two annual team retreats to connect, collaborate, and recharge.
- Quarterly Team Outing Budget – Enjoy exciting activities and quality time with your team to bond, relax and celebrate together.
- Occasional Gifts – Surprises and gifts to celebrate milestones & welcome new faces.
- Leave Benefits:
- Paid Time Off – Take the time you need! Covers annual, casual, and sick leave so you can recharge and come back ready to shine.
- Hajj/Umrah Leave
- Maternity Leave
- Paternity Leave
At Field Nation, we believe great work deserves great support. Here’s a snapshot of the benefits designed to reward performance, support well-being and create an enjoyable workplace experience.
1. Compensation & Financial Rewards
Because hard work should feel like winning.
2. Health & Wellness
Your body, mind, and family matter.
3. Daily Operations & Office Perks
4. Professional Development
5. Culture, Events & Time Off
Fostering work-life balance and strong team connections.
Why Field Nation?
At Field Nation, we are breaking the barriers to work and enabling the gig economy. We’re a tech company that offers a web-based marketplace solution for buyers and sellers of contract services to simply connect, work, and manage their business. We look for collaborators, innovators, and problem solvers to join us in our common purpose of changing the way work gets done. We were named a Top Workplace by the Star Tribune in 2017, 2018, 2019 and a Top 150 Workplace in 2020, 2021 & 2022. We look to hire extraordinary people and provide them with extraordinary benefits.
Skills Required
- Design and manage scalable onboarding programs for providers and service companies
- Experience with reporting tools such as Tableau, Amplitude, App-script, or Excel
- Ability to build, maintain, and interpret operational dashboards and performance metrics
- Program and project management experience managing multiple onboarding initiatives, timelines, milestones, and deliverables
- Process management and workflow design experience, including building SOPs, playbooks, and governance frameworks
- Experience identifying automation opportunities, triggers, status tracking systems, and reporting integrations
- Strong analytical and problem-solving skills; translate onboarding data into actionable recommendations
- Excellent written and verbal communication and cross-functional collaboration skills
- Ability to manage escalations and make informed operational decisions in a fast-paced environment
- Provider-centric mindset, strategic thinking, continuous improvement mentality, and high attention to detail
- Ability to work hybrid in Uttara, Dhaka and adhere to required working hours (night shift 8pm-5am, in-office Mondays & Tuesdays)
Field Nation Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Field Nation and has not been reviewed or approved by Field Nation.
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Fair & Transparent Compensation — Pay is considered transparent, with work orders showing rates and terms upfront and the option to counteroffer. Payouts are processed predictably after buyer approval, with options to accelerate disbursement.
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Leave & Time Off Breadth — Corporate employees are offered unlimited PTO plus an extra “vacation bonus” week alongside a flexible hybrid work model.
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Healthcare Strength — Corporate roles include core medical, dental, and vision coverage, with life and disability insurance also available.
Field Nation Insights
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The Company
What We Do
Field Nation is the complete field service marketplace and project management solution that connects businesses and contingent workers. We enable companies to find, hire and pay service technicians when - and where - there is work to be done. Field Nation serves as a catalyst for growth and ensures successful collaborations in today’s rapidly changing world of work.
