Role Overview:
We're looking for a strategic and experienced Onboarding Program Manager to lead the development, execution, and optimization of our global onboarding programs. You'll work cross-functionally with key partners including Recruiting, Places, HR, Learning & Development, IT, and Security to ensure a seamless, secure, and engaging experience for new hires, from offer acceptance through their first year of employment.
As the Global Onboarding Program Manager, you'll have the unique opportunity to shape the first impression our new employees have of the company, influencing their long-term success and engagement. You will be our main point of contact for driving our Onboarding Program optimization across the entire organization, with a critical focus on embedding security principles and robust identity verification processes into the new hire journey.
Key Responsibilities:
- Lead the end-to-end management of the global onboarding program, designing and implementing scalable virtual, in-person, and hybrid strategies for all business units.
- Own and orchestrate the global identity verification (IDV) and background check program for all new hires.
- Partner with our Security, Legal, and IT teams to continuously design, implement, and audit these verification protocols, ensuring they are rigorous, globally compliant, and scalable.
- Collaborate with key partners including Recruiting for seamless candidate handoffs, Places for in-office experiences, L&D for content optimization, and HR and IT to create a cohesive journey.
- Ensure growing regions, such as India, feel supported by developing personalized experiences and scalable processes that address local needs while maintaining global consistency.
- Manage and oversee all onboarding technology platforms, including Workday and the new hire portal, ensuring they are user-friendly, efficient, and up-to-date.
- Continuously assess and improve the onboarding process by developing and tracking KPIs (including security compliance and satisfaction), analyzing feedback, and making data-driven recommendations.
- Provide coaching and guidance to HR partners and hiring managers to ensure consistent, secure program delivery, and mentor junior members of the team.
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- Experience: Bachelor's/Master's degree in a related field, with 5+ years of experience in HR, onboarding, or talent management, including at least 2 years in a program management or leadership role.
- Global Program Management: Proven experience developing and managing scalable remote, in-person, and hybrid onboarding programs within a fast-paced, global company.
- Security & Compliance: Strong understanding of data privacy principles and experience with global identity verification (IDV) and background check processes.
- Tech-Savvy: High proficiency with HRIS systems, especially Workday (strongly preferred), as well as onboarding tools and LMS. Experience with ticketing systems (Jira, etc.) is a plus.
- Communication & Collaboration: Excellent communication skills with the ability to build rapport, influence stakeholders, and work collaboratively with diverse, global teams.
- Organizational & Analytical Skills: Strong project management, high attention to detail, and a data-driven mindset with the ability to analyze metrics and solve problems proactively.
- Experience working in the tech industry is a plus.
Top Skills
What We Do
Cloudflare, Inc. (NYSE: NET) is the leading connectivity cloud company on a mission to help build a better Internet. It empowers organizations to make their employees, applications and networks faster and more secure everywhere, while reducing complexity and cost. Cloudflare’s connectivity cloud delivers the most full-featured, unified platform of cloud-native products and developer tools, so any organization can gain the control they need to work, develop, and accelerate their business.
Powered by one of the world’s largest and most interconnected networks, Cloudflare blocks billions of threats online for its customers every day. It is trusted by millions of organizations – from the largest brands to entrepreneurs and small businesses to nonprofits, humanitarian groups, and governments across the globe.
Why Work With Us
Cloudflare employees come from all walks of life. We are mission-driven, and our team is energized by a collaborative, creative environment that celebrates our differences and fosters new ways to grow together.
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Cloudflare Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We are committed to developing a global team that is distributed with a flexible working approach. Doing this equitably and inclusively is essential to our success. Visit our careers site for more on 'How & Where We Work.'
