Onboarding Program Management Intern

Industrial Scientific is seeking an Onboarding Program Management Intern for summer 2026! As an Onboarding Program Management Intern at Industrial Scientific, you will work alongside the Implementation Lead to support the successful rollout of our iNet program at customer sites. This internship is a hands-on opportunity to gain exposure to customer onboarding, project management, and cross-functional collaboration in a real-world, team-driven environment. 

In this role, you will assist with preparing onboarding materials, tracking project progress, gathering information, and supporting internal communications related to customer implementations. You’ll learn how standard implementation processes are developed and how effective planning and execution contribute to an exceptional customer experience. 

This position is ideal for someone who is organized, curious, and eager to learn more about customer success, technical services, and project management in a professional setting.  

RESPONSIBILITIES 

• Assist iNet Implementation Lead during the implementation process in addressing any issues/concerns promptly and managing the deliverables of multiple stakeholders. 

• Work with Implementation Lead to identify specific internal/external customer goals along the implementation process and develop a customizable implementation checklist to ensure a complete and seamless implementation experience for our customers. 

• Map the Implementation process from Commercial handover to the 90 day post installation follow-up, identifying key intervention points and a functional RACI at each step. 

• Assist the Implementation Lead during the onboarding process for new iNet customers by attending and/or scheduling calls, note taking, information gathering, and follow-up.  

• Work cross-functionally with teams including Sales, Customer Success, Field Services, Fulfillment, and Product Management to identify potential risk during the implementation process and develop mitigation strategies as well as identifying and solutioning for general continuous improvement opportunities. 

• Support Implementation Lead in verification of customer satisfaction by validating appropriate follow up measures are completed including the closure of open actions, post implementation surveys, final meetings, etc. 

QUALIFICATIONS 

• A customer-first mindset with a strong interest in learning how to deliver exceptional service and support. 

• Willingness to collaborate across teams and contribute to group efforts with a positive, team-oriented attitude. 

• Strong attention to detail and eagerness to build organizational skills through hands-on experience with multiple tasks and priorities. 

• Interest in developing problem-solving skills and learning how to approach challenges with a solutions-oriented mindset. 

• Clear and professional written and verbal communication, with a willingness to adapt communication style based on the audience. 

• Curiosity about technical concepts and a desire to build confidence in working with both technical and non-technical stakeholders.  

• Interest in learning how to think strategically and support tactical execution while contributing to a positive customer experience. 

REQUIRED 

• Currently pursuing a degree in a related field (e.g., Business, Engineering, Operations, or similar) with a strong desire to gain hands-on experience in customer success and project management. Graduation date December 2026 or later is required.