Description
Job Type: Full-time, Exempt
Position Summary
The Onboarding & Offboarding Engineer is responsible for leading the technical onboarding, upboarding, and offboarding of client-partners. This role oversees technical discovery, documentation, solution deployment, knowledge transfer, and transition planning to ensure a seamless partner experience and operational readiness. The position works closely with Sales, Partner Success, Projects, Core Services, and Service teams to deliver consistent, scalable, and standardized transition processes.
Essential Responsibilities
- Partner Onboarding
- Partner Upboarding
- Partner Offboarding
- Technical Discovery & Assessment
- Technical Documentation
- Standards Alignment
- Cross-Functional Collaboration
- Knowledge Transfer & Handoff
Why Entech?
Entech is a Managed IT Services Provider with 28 years of experience delivering secure and reliable technology solutions to businesses throughout Florida. As a Managed Service Provider (MSP), we manage and support our clients’ technology environments—including help desk support, infrastructure management, cybersecurity, cloud platforms, and long-term IT strategy—allowing organizations to focus on their business while we handle their technology.
With offices in Fort Myers, Naples, Bradenton, and Fort Lauderdale, we now serve organizations across Southwest and Southeast Florida and continue to grow our team of talented technology professionals.
Experience
- 3+ years of experience in technical support, systems administration, project implementation, onboarding, or related IT roles.
- Experience working in a Managed Service Provider (MSP) environment.
- Experience creating and maintaining technical documentation.
Education
- Associate degree in Information Technology, Computer Science, Cybersecurity, or related field, or equivalent work experience.
Skills & Abilities
- Microsoft 365, Entra ID, Active Directory, and Windows Server administration.
- Networking fundamentals including VLANs, DHCP, DNS, firewalls, switching, wireless, and VPN.
- IT documentation platforms (IT Glue preferred).
- PSA/RMM platforms such as ConnectWise Manage and Datto RMM.
- Network discovery, asset management, and environment documentation.
- Strong organizational, documentation, and project coordination skills.
- Ability to identify and document infrastructure, backup, VoIP, and business applications.
Additional Responsibilities
- Manage onboarding, upboarding, and offboarding projects.
- Maintain technical documentation and environment records.
- Deploy Entech standards, tools, and security solutions.
- Support project execution, migrations, and knowledge transfer.
- Coordinate with internal teams, partners, and vendors.
- Conduct technical assessments and maintain network documentation.
Benefits
- Free Employee Medical Insurance
- Additional Employer Paid Medical Options
- Fully Vested 401(k) Match
- Flexible Time Off (an unlimited amount of paid time off days)
- Free $10,000 Life Insurance Policy
- Six Paid Holidays – PLUS Black Friday!
- Flexible Schedule Options
- Fun Employee Events – Yearly Culture Building Events
- Options available for dental, vision, accident, hospital, short term disability, long term disability, Identity theft protection and additional life insurance.
Entech is an Equal Opportunity Employer. Entech participates in E-verify for all employees.
This position requires the passing of a level 2 background check as well as a pre-employment drug screening. A valid driver’s license is required for this position.
Skills Required
- 3+ years technical support, systems administration, project implementation, onboarding, or related IT experience.
- Experience working in a Managed Service Provider (MSP) environment.
- Experience creating and maintaining technical documentation.
- Associate degree in IT, Computer Science, Cybersecurity, or equivalent work experience.
- Administration of Microsoft 365, Entra ID, Active Directory, and Windows Server.
- Networking fundamentals: VLANs, DHCP, DNS, firewalls, switching, wireless, and VPN.
- Familiarity with IT documentation platforms (IT Glue preferred).
- Experience with PSA/RMM platforms such as ConnectWise Manage and Datto RMM.
- Ability to identify and document infrastructure, backup, VoIP, and business applications.
- Valid driver’s license.
- Pass a level 2 background check and pre-employment drug screening.
What We Do
Entech Computer Services LLC provides a full suite of managed IT services, cybersecurity, and technology consulting, using best practices to enhance business operations and security for small to medium-sized businesses.
