We’re looking for Onboarding/Offboarding Analyst to join our team. This role focuses on assessing client environments, onboarding new clients, transitioning IT services smoothly, and implementing standard toolsets (RMM, backup, EDR, and monitoring). You’ll work closely with clients, vendors, and internal teams to ensure stable and secure technology operations across multiple environments.
Key Responsibilities:- Use diagnostic and discovery tools to evaluate client environments, document findings, and recommend improvements.
- Collaborate with clients, internal teams, and third-party vendors to ensure smooth transitions during onboarding and offboarding.
- Deploy and configure tools such as Kaseya/Datto RMM, ConnectWise PSA, Office 365, Mimecast, EDR, and backup agents.
- Perform installations on client servers, workstations, and network devices.
- Maintain accurate documentation and automate processes where possible.
- Support vendor-managed systems and coordinate resolutions on behalf of clients.
- Manage and respond to assigned service tickets within agreed timelines.
- Provide consistent, high-quality service with minimal supervision.
RequirementsSkills & Experience:
- Strong understanding of Microsoft 365, Active Directory, Group Policy, DNS, and print management.
- Basic to intermediate knowledge of networking, firewall, VLAN, and VPN configurations.
- Experience with server hardware (Dell, HP, Cisco, Fortinet).
- Familiarity with RMM tools (Kaseya, Datto) and PSA systems (ConnectWise).
- Excellent communication, organization, and multitasking skills.
- Ability to work independently and manage multiple client environments.
- RMM: Kaseya, Datto
- Security: EDR, SIEM, Mimecast, ATP
- Monitoring: ConnectWise PSA, AWS, AAD
- Backup: Veeam, Datto
- Networking: Cisco, Fortinet, Meraki, SonicWALL
You are a hands-on engineer who can balance technical work with documentation and communication. You take ownership of your projects, troubleshoot efficiently, and always look for ways to automate and improve client environments.
Top Skills
What We Do
Technology, when paired with the right people, unlocks remarkable growth. That’s the belief behind every solution delivered by Prime System Solution.
We bring together the top 1% of global talent to help businesses build smarter systems, reduce operational friction, and stay ahead in today’s competitive landscape. With delivery hubs in Pakistan, the Philippines, and the UAE, and clients across North America, Europe, and the MENA region, the reach is global and the focus is personal.
Rooted in a culture of collaboration, innovation, and inclusivity, every team is built to perform because success isn’t just about tools and tech, it’s about the people who power it.
Our Core Services:
Managed Services Talent
Providing on-demand IT and Finance professionals to help organizations scale quickly, reduce hiring costs, and stay competitive. From Cybersecurity specialists, Cloud architects, and Data Scientists to Accountants, Financial Analysts, and Payroll experts.
IT Consulting:
Guiding businesses through digital transformation with expertise in Cloud, Cybersecurity, Artificial Intelligence, Data Science, and IT Infrastructure to achieve operational excellence.
Financial Consulting:
Enabling CFOs, startups, and enterprises to make smarter decisions with consulting in Accounting, FP&A, Risk Management, and Business Advisory for sustainable growth.
We provide you with the resources so that you can unlock borderless growth.
