The Onboarding Manager will configure, train and deploy products within the Agilent Software portfolio. They will ensure that the system is deployed in a way which addresses the customer’s needs. They communicate with external clients and internal team members to successfully implement the system and communicate features and functionality to clients.
Principle Duties/Responsibilities:
Schedule, prepare for, and conduct meetings with customers that are adopting Agilent Software to ensure that the system is deployed in a way which addresses their needs
Communicate timelines to customers and identify any challenges that may interrupt adoption and deployment within identified timeline
Post go-live support
Communicate cross functionally to ensure a smooth deployment for the customer so that all parties that are a part of the overall deployment are aware of the status of the deployment
Submit any bugs or feature enhancements and VOC timely and through the appropriate channels
Host user webinars to increase adoption and usage of functionality within the product
Document the status of the customer using the Customer Success platform to manage your portfolio and track customers through their journey
Participate in regular team meetings
Ability to think outside the box and propose creative solutions as necessary
Requires strong active listening skills and the ability to quickly grasp customer requirements
Requires ability to prioritize and balance competing priorities
Depending upon interest level, there may be numerous opportunities to participate and lead other company initiatives beyond the scope of this direct role
This is a remote position, with occasional travel (25%), plus the ability to work outside of normal working hours up to 20% to meet client needs
QualificationsBachelor’s degree, or comparable experience
2+ years previous experience working with software, or ability to demonstrate ability to train required
Excellent AI and Networking skills
Outstanding communication and organizational skills
Excellent analytical, leadership, and problem-solving skills
Ability to build and foster good relationships
Self-motivated and directed individual
Team-oriented perspective
Demonstrate experience with remote training and work
Basic HTML (helpful but not required), understand differences between browsers on multiple operating systems, comfortable learning new software applications
Additional Details
This job has a full time weekly schedule. It includes the option to work remotely. Applications for this job will be accepted until at least February 5, 2026 or until the job is no longer posted.The full-time equivalent pay range for this position is $78,238.00 - $122,248.00/yr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies, Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to creating and maintaining an inclusive in the workplace where everyone is welcome, and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email [email protected] or contact +1-262-754-5030. For more information about equal employment opportunity protections, please visit www.agilent.com/en/accessibility.Travel Required: 25% of the TimeShift: DayDuration: No End DateJob Function: Services & SupportSimilar Jobs
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What We Do
Analytical scientists and clinical researchers worldwide rely on Agilent to help fulfill their most complex laboratory demands. Our instruments, software, services and consumables address the full range of scientific and laboratory management needs—so our customers can do what they do best: improve the world around us.
Whether a laboratory is engaged in environmental testing, academic research, medical diagnostics, pharmaceuticals, petrochemicals or food testing, Agilent provides laboratory solutions to meet their full spectrum of needs. We work closely with customers to help address global trends that impact human health and the environment, and to anticipate future scientific needs. Our solutions improve the efficiency of the entire laboratory, from sample prep to data interpretation and management.
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