Vori is transforming the future of the $1T grocery industry. Vori is a rapidly growing fintech + vertical AI startup that provides an integrated operating system POS, payment processing, and inventory management. We help local and regional grocery businesses thrive and compete against retail giants like Walmart and Amazon. Our mission is to reduce food waste and food insecurity, nourishing communities across the country.
About This RoleVori is seeking a proactive and highly motivated Implementation Manager to work with customers post-sale, ensuring seamless implementations and long-term satisfaction. You'll be the primary point of contact for new customers, guiding them through onboarding and beyond while collaborating cross-functionally to refine workflows and drive product adoption.
We’re looking for someone customer-focused, technically adept in hardware and networking, and comfortable operating in a fast-paced, high-growth environment. If you're a world-class project manager who loves food and empowering small businesses, join us!
What you'll doCustomer Onboarding: Own the post-sale experience, ensuring smooth transitions, addressing blockers, and setting up stores for success.
Drive Adoption & Growth: Optimize product usage, increase engagement, and identify new opportunities for services and features.
Elevate Internal Processes: Improve onboarding workflows, contribute to SOPs, and collaborate with Product, Engineering, and Sales.
Advocate for Customers: Translate customer needs into actionable insights to enhance both product and support experiences.
Build a World-Class Team: Help scale operations and cultivate a strong, mission-driven culture.
3+ years implementing complex software with SMBs.
Exceptional communication skills with the ability to engage all levels, from store associates to executives.
Ability to explain technical concepts in business-friendly terms.
Experience leading cross-functional teams to solve customer needs.
Strong analytical and problem-solving skills.
Open to travel to customer sites in some cases (15-20% travel)
Experience in payments, point-of-sale, vertical SaaS, or supply chain tech.
Grocery industry background is a huge plus.
Startup experience or 0→1 product development.
Proficiency with HubSpot or other CRM's
Opportunity to work with a world-class, diverse team
Competitive salary & equity with early exercise options.
Hybrid work model (weekly in-office SF meetup).
Home office stipend + personal financial advisor.
Unlimited PTO (minimum 21 days off) & generous parental leave.
Health, dental, and vision insurance.
Team events and retreats.
Ready to transform the grocery industry? Apply now!
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What We Do
Vori is the only modern operating system for the grocery industry, giving small and mid-sized supermarkets a performance edge to compete against retail giants and combat macroeconomic forces such as inflation, the labor crisis, the rise of e-commerce, and supply chain issues. Vori’s grocery OS combines inventory management workflows and a modern point-of-sale system into a single platform, seamlessly connecting data across the food supply chain.
By digitizing manual tasks, streamlining operations, and aggregating data into actionable insights, Vori helps grocers make more precise decisions about replenishment buying, retail pricing and margin, product merchandising and promotions, shopper marketing, labor, vendor collaboration, and more. Vori was founded in 2019 in East Palo Alto and is led by Stanford engineers from Space X, Google, and Facebook. Vori proudly boasts a world-class and diverse team with backgrounds in artificial intelligence, machine learning, fintech, logistics, and grocery store operations.
