Anrok is the leading tax automation platform enabling businesses to expand globally without compliance complexity.
As the digital economy has grown 6x over the last decade, software businesses have gone from not worrying about sales tax to needing to monitor exposure, calculate rates, and file returns across 50+ US jurisdictions and many countries worldwide. This creates a critical bottleneck for companies that should be able to transact with customers everywhere.
Anrok eliminates this complexity by connecting with billing and payment systems to automate tax monitoring, calculations, and filing end-to-end. Our unified platform handles the ever-changing maze of tax laws at municipal, state, and federal levels—so companies can focus on growth, not compliance.
Our customers include:
40% of Forbes Top 50 AI companies
20% of Forbes Top 100 Cloud companies
Top companies like Notion, Anthropic, and Cursor
We're making compliant digital commerce a reality for companies big and small, backed by over $100M from leading investors including Spark Capital, Sequoia, Index, and Khosla Ventures.
We’re looking for a customer-obsessed professional who combines exceptional organizational skills with a results-focused approach to seamlessly guide clients through implementation. We're seeking a natural problem solver who proactively identifies challenges before they impact customers, and demonstrates confidence when interacting with C-suite executives while delivering exceptional onboarding experiences that set our clients up for success.
In this role, you will
Manage an onboarding book of business of accounts through their onboarding journey, coordinating with Anrok's Tax and Solutions Engineering teams to resolve tax and technical issues and questions, and configure platform settings for each customer's business needs, ensuring each account is set up correctly.
Execute customer education and training, becoming a product expert who can guide customers through Anrok's platform features, ensuring customers are set up for success by skillfully leveraging the platform to its full potential.
Develop and maintain organized project tracking systems and operational processes that support efficient customer onboarding, leveraging and creating standardized workflows and documentation to ensure consistent service delivery.
Track and monitor customer progress throughout onboarding, using data insights to identify potential issues early and ensure customers are successfully adopting platform features.
Regularly update internal teams on client asks and issues
Keep consistent and precise records in Anrok’s CRM, regularly updating onboarding status, blockers, account persona details, and key account information.
Coordinate smooth handoffs to account management teams by maintaining detailed customer records and comprehensive transition documentation.
Continuously improve onboarding processes by analyzing customer feedback, completion timelines, and success metrics, and implementing operational enhancements that increase efficiency and customer satisfaction.
Ensure optimal platform utilization by driving customer compliance before transitioning to support and account management teams.
What excites us
You have 2+ years of experience in customer success, account management, or project coordination roles, ideally at a tech company working with SMB to mid-market customers
You’re curious and motivated to learn new tools — you've experimented with AI in your work or on your own, you're excited about what's possible, and you've built something with it (an application, a workflow, a creative solution to a real problem) that you can walk us through.
You have excellent organizational and project management skills with the ability to juggle multiple customer accounts and complex onboarding timelines simultaneously
You thrive in process creation and systematization, with a bias for action and the ability to implement solutions quickly and effectively
You have strong relationship-building skills and can develop rapport with customers across various business sizes and industries
Exceptional written and verbal communication skills, with meticulous attention to detail and organizational systems
You are proactive in identifying issues and taking initiative to resolve customer challenges and improve internal processes
What we offer
The equity upside of an early-stage startup with the product-market fit of a later-stage company.
Daily lunch and snacks for those working out of our office hubs.
Medical, dental, and vision insurance covered 100%.
One Medical membership covered, flexible sick benefits, and more.
Annual learning and development stipend for books, online courses, and conferences, as well as a curious team to share your learnings with.
Annual team offsites and in-person opportunities around our growing Anrok hubs.
Home office setup stipend to ensure you have the equipment you need to thrive at work.
At Anrok, we embrace a dynamic and flexible hybrid work environment based out of our growing office hubs - San Francisco, New York City, and Salt Lake City, where we collaborate in-person 3 days per week.
Please be aware, job-seekers may be at risk of targeting by malicious actors looking for personal data. Anrok recruiters will only reach out via LinkedIn or email with an anrok.com domain. Any outreach claiming to be from Anrok via other sources should be ignored.
Skills Required
- 2+ years of experience in customer success, account management, or project coordination roles
- Experience at a technology company working with SMB to mid-market customers
- Experience experimenting with AI and building an application, workflow, or creative solution using AI
- Excellent organizational and project management skills
- Ability to manage multiple customer accounts and complex onboarding timelines simultaneously
- Experience creating and systematizing processes
- Ability to implement solutions quickly and effectively
- Strong relationship-building skills across various business sizes and industries
- Exceptional written and verbal communication skills
- Meticulous attention to detail and organizational systems
- Proactive problem-solving and initiative to resolve customer challenges
Anrok Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Anrok and has not been reviewed or approved by Anrok.
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Fair & Transparent Compensation — Compensation is considered market-competitive for multiple roles, with employer-posted ranges and third-party snapshots aligning to suggest strong pay, especially in technical positions. Public materials also indicate compensation and benefits are viewed favorably relative to other dimensions.
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Healthcare Strength — Healthcare coverage is described as fully employer-paid for medical, dental, and vision, complemented by a primary-care membership through One Medical. This combination points to strong core coverage plus easier access to care.
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Parental & Family Support — The package highlights generous parental leave alongside paid holidays and PTO. These elements signal meaningful support for time away during family events and routine rest.
Anrok Insights
What We Do
Anrok is the modern sales tax solution for SaaS businesses. With Anrok, finance leaders can easily monitor, calculate, and remit tax across any financial stack. By connecting your invoicing, payment, and employee systems to a single platform for tax compliance, businesses can automate the manual work and reduce unnecessary expenses around sales tax and VAT. Take tracking remote employees for example. With Anrok, you can just click a button and set up alerts for whenever you hire a remote employee in a jurisdiction that taxes your software products. Based in San Francisco, Anrok is backed by the world's best investors - including Sequoia Capital and Index Ventures.
