Who Connecteam is:
Connecteam is the leading platform for managing deskless teams, trusted by over 80,000 businesses worldwide.
We built Connecteam for real operators - the people running shifts, jobs, and teams across stores and sites. The kind of work that doesn’t happen behind a desk, and doesn’t have time for messy spreadsheets, scattered group chats, or tools that don’t talk to each other. Connecteam brings daily operations and team communication into one intuitive app - from hiring and scheduling to training, tasks, and day-to-day coordination. It gives teams the clarity and control to run the day, shift after shift, job after job.
Backed by $220M+ from Insights Partners, Stripes, and Tiger Global, Connecteam is rapidly expanding worldwide - empowering frontline teams to work smarter, stay connected, and operate with greater efficiency.
About the role:
As Connecteam’s MM Onboarding Manager, you will manage the onboarding experience for our mid-market clients, ensuring they get the most out of Connecteam from day one. You’ll work with complex organizations, guiding them through system characterization, technical setup, integrations, and tailored training to drive product adoption and long-term value.
Key Responsibilities:
- Leading onboarding projects with mid-market clients, ensuring timely and successful implementation of Connecteam
- Conducting discovery and system characterization sessions to understand client requirements and tailor configurations accordingly
- Delivering advanced training sessions for admins, managers, and employees across multiple departments or locations
- Supporting integration and technical setup needs in collaboration with internal teams
- Managing onboarding timelines and project milestones to ensure smooth handoff to Customer Success
- Becoming a trusted advisor to client stakeholders, driving adoption strategies aligned with business goals
Identifying and addressing risks early to ensure a successful go-live and long-term retention
Acting as the customer advocate within Connecteam, influencing product development and cross-team collaboration
Continuously improving onboarding processes for scalability, efficiency, and client satisfaction
Experience & Skills:
- Fluent English (spoken and written) - MUST
- Fluent Hebrew (spoken and written) - MUST, due to working with a portion of our Israeli customers
- 2+ years of experience in SaaS onboarding, implementation, or project management roles - MUST
- Experience working with mid-market or enterprise clients - strong advantag
- Strong project management skills, with the ability to manage complex timelines and multiple stakeholders
- Experience with integrations and technical product setup - advantage
- Exceptional communication, training, and presentation skills
- Highly organized, detail-oriented, and proactive in managing onboarding projects
- A team player who thrives in a fast-paced and dynamic environment
- Growth mindset, resilience, and high motivation to help customers succeed
#LI-Hybrid
- We build our people up. Every team member is treated as a long-term investment and we recognize the value in always nurturing and training them so they can go above and beyond in their skills and job duties.
- We make an impact on our customer’s business. We are on a mission to provide managers of all business types and sizes with the tools they need to communicate, operate, engage, and run their deskless workforce. Our product offers them an effective and affordable solution to run their business.
- We get the job done. Connecteam employees are passionate in executing their job duties so they can drive the company forward and provide real value to our customers.
- We have fun! From weekly happy hours to holiday parties, we always enjoy each other’s company (and good food, of course). Connecteam is like one big, happy family!
- Everyone is welcome. Connecteam is committed to building an encouraging, caring, and supportive environment. We share a responsibility to support our team and enrich their lives.
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What We Do
Connecteam is the employee management app that connects everything a business needs from field to office, all in one place. From massive Enterprises, small businesses and every mom-and-pop shop around, hundred of thousands of people worldwide choose Connecteam to connect their staff, manage day-to-day operations, and drive their business forward. A message from the CEO: “We are on a mission to provide managers of all business types and sizes with the tools they need to communicate, operate, engage and run their frontline workforce. We understand how complicated running a business is and we’re here to help companies drive operational efficiency, gain business oversight and improve employee experience and engagement; all with one affordable tool that meets and exceeds today’s expectations for user experience in 2022.”
