IT Onboarding Specialist

At ALLO, we believe people are our biggest asset. Our team brings the ALLO mission to life because as local members of each community, we live, work, play, and volunteer right here with you. We're passionate about being involved and contributing to the success and progress of each of our GIG Communities.
We pursue these passions because ALLO leaders have created a workplace where folks are valued, ideas are heard, and leaders and teammates show up for each other at work and in life.

The Onboarding Implementation Coordinator is responsible for overseeing the successful installation and deployment of technical systems, software, hardware, or solutions for new clients. This role involves working with a team of implementation Coordinators, ensuring adherence to department policies and procedures, and supporting multiple implementation projects.
Typical pay range for this role is $65,000-$70,000 annually depending on experience.

RESPONSIBILITIES:

• Assess client requirements, develop project scopes and cost estimates, and create detailed project plans and schedules

• Ensure that implementations are completed on time, within budget, and meet or exceed client expectations

• Respond to and resolve escalated client issues during implementations

• Troubleshoot and recommend solutions to implementation challenges

• May assist in pre-sales product demonstrations or contribute to developing proposals

• Install Software for Onboarding of new clients

• May be responsible to Run/terminate or repair Network Cable, Install Switches, Firewalls and Access Points

• Install VOIP Telephone systems

• Train New Clients on Managed Services subscribed to

• May be required to setup new Computers/Tablets to facilitate onboarding on Clients
   

EDUCATION:

• Associate’s or Bachelor’s degree in Computer Science, IT or Related Field Preferred

• Technical Certifications such as A+, Network +, Microsoft Certified

EXPERIENCE:

• Minimum of 1 year of experience in software implementation, Telecommunications, IT Help Desk, technical consultancy, or similar roles

SKILLS / KNOWLEDGE / ABILITIES:

• Proven ability to manage complex projects

• Strong analytical and problem-solving skills

• Excellent verbal and written communication skills

• Proficiency in technical product and system installation

• Experience with Microsoft 365 and related product suites

• Familiarity with project management tools and methodologies

• Ability to build and maintain strong customer relationships

REQUIREMENTS:

• Raise objects up to 25 lbs.

• Remain upright on feet for extended periods

• Remain stationary for extended periods

• Ability to communicate information

• Ability to carry tools and equipment

• Ability to work outdoors

• Possess/maintain a valid driver's license

• Travel requirement: 50%

People are our passion. At ALLO, we don’t treat you like a number. You’re a human being. 
 

Get ready to plug into the perks at ALLO: 

• Free ALLO Service: We’ll pick up the tab on your ALLO fiber internet, TV, and phone bill. Seriously!
• Retirement Plan: The fiber future isn’t the only one we care about. We match your 401(k) savings up to 5%.
• Health and Wellness: Participate in quarterly wellness challenges, and we’ll deposit extra cash into your checking or health savings accounts.
• Benefits: Our benefits include medical, vision, and dental with low employee costs. Not to mention generous Earned Time Off (ETO) program.
• Sponsorships: Are you passionate about a local fundraiser or philanthropy? We strive to give back to what matters most to our communities.
• Tuition Assistance: Have a thirst for knowledge? We like that, which is why we’re proud to offer assistance with the cost of your tuition.

ALLO is an Equal Opportunity Employer. We are committed to providing opportunities to all applicants and associates without regard to race, color, religion, sex, pregnancy, national origin, age, disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. ALLO believes that diversity and inclusion within our team is critical to our success as a company. We seek to recruit, develop, and retain the most talented people.

Qualified individuals with disabilities who require reasonable accommodations in order to apply may contact Recruiting at [email protected].

ALLO is a Drug Free and Tobacco Free Workplace.