Job Title: Onboarding and Enrollments Rep

Department: Onboarding

Reports To: Onboarding Supervisor

Our Company:

ChiroTouch leads the chiropractic practice management software market with 25 years of expertise. Our intuitive software seamlessly integrates patient scheduling, charting, billing, reporting, and more, providing chiropractors with the tools they need to efficiently manage every aspect of their practice. At ChiroTouch, we are committed to driving positive outcomes for both chiropractors and their patients. By leveraging the latest technology and staying ahead of industry trends, we empower chiropractors to focus on what they do best – delivering exceptional care – while we handle the rest.

Join our team and be a part of serving the chiropractic profession with innovative solutions that make a real difference in the lives of chiropractors and patients alike.

ChiroTouch is a part of the PracticeTek family of companies. At PracticeTek, we believe healthcare should be easy for providers, accessible for patients, and simple for everyone involved.

PracticeTek is a large and established healthcare technology company, providing comprehensive software solutions to dental, orthodontic, chiropractic, optometry, and other healthcare clinics. We empower clinicians and their teams to deliver better patient care through innovative and user-friendly technology. 

At PracticeTek, you'll have the opportunity to: 

• Work with dynamic technology solutions that are constantly evolving to meet the needs of the healthcare industry. 
• Collaborate with a talented and passionate team of individuals who are dedicated to improving the lives of patients and healthcare providers. 
• Make a real impact on the healthcare industry by helping to improve the efficiency and quality of care. 
• Build a rewarding career with opportunities for growth and development. 

RCM Department Overview: 

The Revenue Cycle Management (RCM) department helps doctors get paid for their services. From clearinghouse enrollments to patient accounts, to insurance claims, our RCM team members help practices grow and succeed financially. 

The Career Opportunity: 

The Onboarding Representative role exists to assist and guide new clients through the setup process for our white glove billing service, ProBill. This role creates revenue opportunities for the company by providing the clients with integrated options that allow a more seamless billing process and positively impact their revenue stream. The overall objective of this role is to assist the client with tasks required for onboarding, notify them of next steps, and address any questions or concerns that may arise during the process. 

The position is based in Duluth, GA with a hybrid work schedule (3 days per week in office).

Your Areas of Accountability:

• Clearly communicate the onboarding process while setting the right expectations for clients. 

• Update and assist clients transitioning through onboarding stages. 

• Follow up regularly via phone and email for clients idling in stages. 

• Ensure clients are set up with systems utilized by the ProBill team. 

• Properly document and follow department processes in systems such as Salesforce and Clearinghouse portals. 

Competencies for Success: 

• Procedure driven, administratively oriented. 

• Computer savvy and comfortable learning new programs 

• Friendly and outgoing with a positive outlook 

• Pleasant phone etiquette with strong communication skills 

• Attention to detail required. 

• Medical billing experience (specifically Accounts Receivables) a plus. 

• Insurance administrative duties a plus 

• Clearinghouse enrollment experience a plus 

At PracticeTek we carefully consider a wide range of compensation factors to determine our offers of employment. This includes internal and external market factors as well as your individual experience and skills. These considerations can cause compensation to vary but we reasonably expect to pay between $33050-$68,650  for this position.

PracticeTek is an Equal Opportunity Employer that values employees with a broad cross-cultural perspective. We strive to create an inclusive environment, empower employees, and embrace diversity. We encourage everyone to respond. All applicants will receive fair and impartial treatment without regard to race, color, religion, sex, national origin, ancestry, citizenship status, age, legally protected physical or mental disability, protected veteran status, status in the U.S. uniformed services, sexual orientation, gender identity or expression, marital status, genetic information or on any other basis which is protected under applicable federal, state, or local law.