Our client is seeking an Onboarding Coordinator who is responsible for leading client onboarding and implementation initiatives, ensuring a seamless transition from sales to successful deployment. This role partners cross-functionally with internal departments, external vendors, and customers to coordinate project timelines, maintain communication, and deliver an exceptional client experience.
Key Responsibilities:
- Manage end-to-end client onboarding and implementation projects from kickoff through completion.
- Develop and maintain project schedules to align customer expectations, internal resources, and operational timelines.
- Coordinate logistics related to product/equipment procurement, delivery, and deployment activities.
- Serve as the primary liaison between clients, internal teams, and external partners throughout the implementation process.
- Facilitate project meetings, kickoff calls, status updates, and post-launch reviews.
- Monitor project milestones, proactively identify risks, and implement solutions to maintain timelines.
- Collaborate across departments to ensure all implementation requirements are completed accurately and efficiently.
- Maintain consistent communication with stakeholders regarding project status, timelines, and deliverables.
- Identify opportunities to improve implementation processes, workflows, and customer experience.
- Support issue resolution and escalation management throughout the onboarding lifecycle.
- Demonstrate professionalism, integrity, accountability, and strong decision-making.
- Exhibit clear execution skills with the ability to deliver accurate, timely, and dependable results.
- Maintain a growth mindset with a commitment to continuous learning, self-development, and process improvement.
- Apply strong critical thinking and problem-solving abilities to analyze situations, identify root causes, and develop creative solutions.
- Possess exceptional organizational skills with the ability to effectively plan, prioritize, and follow through on multiple responsibilities.
- Deliver a high level of customer service by responding promptly, demonstrating empathy, and driving positive outcomes in customer interactions.
- Maintain composure under pressure while adapting effectively to changing priorities, unexpected challenges, and evolving business needs.
- Exhibit a detail-oriented and process-driven mindset with a focus on building efficiency, consistency, and scalable workflows.
- Work independently with strong self-management skills, including the ability to prioritize tasks, manage deadlines, and proactively identify/escalate risks.
- Demonstrate excellent written and verbal communication skills, adapting communication style to diverse audiences and stakeholder needs.
- Proficient in Microsoft Office Suite, including Excel and Outlook.
Perks of the Job
- Amazing workplace culture
- Competitive salary
- Profit bonus program
- Medical, dental, and vision insurance
- Health savings and Flexible spending account benefits
- Company paid life insurance
- 401k matching program
- Paid time off program
Top Skills
What We Do
Hiring a Human Resource Manager to navigate your business through the web of laws can be very expensive and time consuming. Sage Solutions can provide your start-up, or small to medium-sized business, with just the right services you need without breaking the bank. We focus on three distinct services offerings: 1. Compliance Solutions, 2. Human Resource Solutions, and 3. Individual Services Solutions. COMPLIANCE SERVICES The path to compliance starts with our complimentary audit which details your strengths and weaknesses. We then partner with your administrative personnel to provide comprehensive, yet simple, tool kits for compliance with many of the reporting requirements. From there, we assist with improving your audit score, offering 3 levels of monthly subscription services to meet your business needs and budget. As your audit score improves, your risk level improves, providing you better peace of mind. HUMAN RESOURCES SOLUTIONS In addition to the compliance services above, we can provide highly customized HR subscriptions services such as hiring, investigations, employee handbooks and the like. Simply purchase the subscriptions hours you need to meet your human resource needs. INDIVIDUAL SERVICES SOLUTIONS Our individual services allow you to purchase only the HR services that you need while maintaining a tight budget. Services include helping you find and acquire new talent, diversifying your workforce, completing necessary HR paperwork, and creating employee handbooks and documents that will help keep you compliant with all the state and federal employment laws. Our goal is to streamline many of the most challenging HR management tasks with our individual services. Whether you have questions about compliance or human capital management, we have the answers you need. Sage Solutions was formed by 3 executives with decades of business experience, who are always ready to roll up their sleeves and get the work done so you don't have to.
