Onboarding Calculations Team Manager (6 month FTC)

Legal & General (L&G) is a leading UK financial services group and major global investor. 

We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders. 

We are one of the world’s largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income. 

L&G Institutional Retirement looks after around 700,000 institutional customers who have their retirement benefits secured with us. Operating continuously in the UK market from our entrance in 1987, we are the UK’s longest-running insurer. 

Our Institutional Retirement business is the UK’s longest-serving active bulk annuity provider.

Who we are 

Institutional Retirement is the only insurer to have been operating continuously in the UK market from our entrance in 1987 to the present day. Our UK retirement annuity book stands at an estimated £86.1 billion at 31 December 2023. 

Across our retail and institutional retirement businesses, we look after more than 1 million customers, around c.700,000 of whom are institutional customers who have had their retirement benefits secured with us.

Were looking for a highly organised and proactive individual to join our Onboarding Calculations team on a six-month FTC. You'll be responsible for coordinating and allocating work across the team, managing priorities and helping ensure service levels are met.

This is a great opportunity for someone who enjoys working with people and wants to build experience in a leadership-focused position, developing skills in coaching, workload management and operational delivery while working closely with experienced Team Managers

What you'll be doing:

• Allocating and prioritising work across the Onboarding Calculations team
• Balancing team workloads to ensure service levels and customer deadlines are achieved
• Monitoring workflow queues and responding quickly to changing priorities
• Supporting consultants with day-to-day queries and helping remove barriers to delivery
• Provide data to TMs so that they have relevant information available for holding regular one-to-ones and coaching conversations to support performance and development
• Working closely with Team Managers to ensure work is distributed effectively across the wider operation
• Tracking team performance, quality and productivity against agreed targets
• Provide data and analysis around daily/weekly/monthly MI

Who we're looking for:

• A people person who enjoys supporting, motivating and developing others
• Excellent organisational skills with the ability to manage multiple priorities
• Confidence making decisions and adjusting workloads to meet changing demands
• Experience leading, coaching or supporting a team in a fast-paced environment
• A collaborative approach and the ability to build strong relationships across teams
• Strong communication skills and confidence holding one-to-ones and performance conversations
• A focus on delivering great customer outcomes and meeting service levels
• Pensions or financial services experience would be beneficial but is not essential, subject to final role requirements

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

• The opportunity to participate in our annual, performance -related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Healthcare Plan (permanent employees only)
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
• Competitive family leave
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
• There are many discounts we offer – both for our own products and at a range of high street stores and online
• We’re creating net‑zero carbon workplaces by 2030 by investing in our sustainable, modern offices across the UK, all designed to bring people together and elevate the in‑person experience

At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all. 

If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can. 

It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.