Onboarding Associate

Company Description

Wolt is a Helsinki-based technology company that provides an online platform for consumers, merchants and couriers. It connects people looking to order food and other goods with people interested in selling and delivering them. To enable this, Wolt develops a wide range of technologies from local logistics to retail software and financial solutions – as well as operating its own grocery stores under the Wolt Market brand. Wolt’s products include Wolt+ (subscription service for customers), Wolt for Work (meal benefits and office deliveries for companies), Wolt Drive (fast last-mile deliveries for merchants) and Wolt Self-Delivery (service for merchant partners with their own delivery staff). Wolt’s mission is to make cities better by empowering and growing local communities. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 29 countries today, 25 of which are with the Wolt product and brand.

You’ll probably enjoy it here if you like taking ownership, developing yourself and being around friendly, humble and ambitious people.

We work hard to make cities into better places, and it’s pretty cool seeing us grow every week. If you’re passionate about building things that just… work, Wolt might be for you.

We want to have all sorts of people in our team – people like you and me, and people different from you and me. To be able to work with diverse teammates – when it comes to gender, age, ethnicity, life background, sexual orientation, political views, religion, or any other personal trait – we consciously aim to offer equal opportunity for everyone to work with us. This is because we believe diverse teams make the most thought-through decisions and build things in the most inclusive way.

Join us today to build Wolt together.

Job Description

The Onboarding Associate works in close cooperation with the Partnership Managers as well as Restaurant and Retail Development teams to help our restaurant and retail partners maximize their opportunity for success.
The Onboarding Associate is responsible for assisting our restaurant and retail partners in onboarding their venues, ensuring their menus are updated on the platform and offering general day-to-day support.

• Onboarding venues into Wolt’s Platform. This includes contracts, photography, menu, translation and Wolt app training.
• Building relationships with our restaurant and retail partners by training them on using our systems and keeping them up to speed on any updates
• Ensuring our portfolio of restaurants and retail shops reach the highest Wolt service standards by conducting frequent quality and satisfaction checks
• Developing our restaurant and retail partners and their business by using our collected user data
• Being responsible for our menu-platform always being up to date with the text and visuals that reflect the Wolt brand
• Managing equipment inventory

Qualifications

• Technical ability and logical thinking with an aesthetic sense
• Excellent interpersonal skills with the ability to adapt tone to suit the audience
• Structured, detailed and service oriented
• Fluent in Kazakh, Russian and English 
• Strong time management skills with efficient task prioritization
• Located in Almaty

Additional Information

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!