Customer Onboarding and Implementation Manager

Introducing Chargeflow

Welcome to Chargeflow, where innovation meets expertise. We're not just another startup; we're a dynamic and rapidly expanding company driven by seasoned leaders in the world of fintech and eCommerce. Our passionate team is on a mission to tackle one of the most pressing issues plaguing online businesses today: chargeback fraud. This insidious menace all too often results in substantial losses, both in revenue and profits. Join us on our journey as we revolutionize the fight against chargeback fraud.

Who We're Looking For - The Dream Maker

We’re searching for a dynamic Customer Onboarding and Implementation Manager to lead client onboarding and integration, ensuring a seamless and impactful experience. This role is perfect for someone who thrives at the intersection of technical expertise and client engagement, guiding businesses through smooth implementations while optimizing their success. You’ll be the go-to expert for integrating solutions, providing hands-on support, and driving long-term value for our clients. If you’re passionate about creating streamlined onboarding processes, solving complex integration challenges, and delivering exceptional client experiences, we want you on our team!

Your Arena:

• Client engagement and solution design - Collaborate with clients to define requirements, design integrations, and drive business value. Act as the primary technical contact, ensuring alignment on design choices and overseeing implementation.
• Onboarding and project leadership - Lead the end-to-end onboarding process, customizing workflows for each client. Maintain regular communication, schedule meetings, address challenges, and ensure a seamless transition from initiation to completion.
• Technical support and integration - Provide hands-on support across development and integration projects. Design, implement, and maintain scalable integration solutions that connect internal and external systems while ensuring adherence to best practices.
• Training and knowledge - Serve as a knowledgeable and trusted advisor for Chargeflow products, resources, and training options as needed to drive use case execution during the onboarding phase.
• Special projects and process improvement - Drive continuous improvement by leading special projects and refining onboarding and implementation processes.

What It Takes:

• 3+ years of experience in a customer-facing role, in onboarding or technical account management within the eCommerce or fintech industry - Must
• Proven project management skills, with a proven track record of leading complex projects to successful completion - Must
• Technical proficiency in APIs, webhooks, CRMs, and integration tools, with the ability to troubleshoot and guide clients through implementation - Must
• Native level English - Must
• Familiarity with chargeback management or eCommerce payment processing - Advantage
• Excellent communication and interpersonal skills, with the ability to effectively convey and present technical concepts to both technical and non-technical audiences.
• Proactive problem-solving abilities and a strong attention to detail.
• Able to work independently with limited direction in a fast-paced and unpredictable environment while taking ownership with little guidance.
• Bachelor’s degree in Business Administration, Computer Science, or a related field.

Our Story

Chargeflow is a leading force in fintech innovation, tackling the pervasive issue of chargeback fraud that undermines online businesses. Born from a deep passion for technology and a commitment to excel in eCommerce and fintech, we've developed an AI-driven solution aimed at combating the frustrations of credit card disputes. Our diverse expertise in fintech, eCommerce, and technology positions us as a beacon for merchants facing unjust chargebacks, supported by a unique success-based approach. Propelled by a recent $14 million funding round led by OpenView Venture Partners and key fintech investors, Chargeflow has embarked on a product-led growth journey. Today, we represent a tight-knit community of passionate individuals and entrepreneurs, united in our mission to revolutionize eCommerce and fight against chargeback fraud, marking us as pioneers in protecting online business revenues.