Onboarding Advisor

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. 

As our Onboarding Advisor, you will play a strategic and high-impact role in shaping the new hire experience from post-offer acceptance through the first day. This role involves overseeing complex cases, driving process improvements, and collaborating with stakeholders to ensure a high-quality candidate experience. The Onboarding Advisor will collaborate with cross-functional teams, drive innovative onboarding practices, and ensure new hires feel connected, informed, and empowered from the very beginning. To thrive in this role, you must emphasize process improvement and continuous enhancement of the new hire journey. 
Here’s what you will experience working as an Onboarding Advisor:

Relationship/Escalation Management 

• Serve as the R1 Onboarding Advisor, acting as the main point of contact for new hires and providing consistent, proactive updates and support throughout their onboarding journey for most visible business lines.   
• Act as the primary escalation point for complex or non-standard onboarding cases. 
• Provide personalized support through regular touchpoints, including calls, check-ins, and milestone emails. 
• Build trust and excitement by addressing candidate concerns promptly and professionally. 

Experience Ownership 

• Conduit between all the new hire process touchpoints to ensure consist delivery of new hire communications and experience to candidate/new hire, Manager, Recruiter, Pre-Boarding team, and vendors as needed.   
• Proactively monitor onboarding progress (including occupational health and background screening), serving as an escalation point to resolve any complexities that arise.   
• Coordinate start date with new hire and manager once they have cleared all required onboarding requirements.   
• Work cross-functionally internally and externally to ensure a positive pre-hire experience and raise areas of opportunity.   

Problem-Solving and Strategic Oversight 

• Proactively implement solutions to prevent recurring issues. 
• Anticipate and address systemic roadblocks in the onboarding process. 

Compliance 

• Facilitate I-9 completion and ensure compliance with all onboarding requirements. 

Process Improvement 

• Gather and document feedback from stakeholders to identify potential process improvements. 

• Work with the preboarding team to enhance the onboarding experience. 

• Regularly review and update onboarding materials, tools, and resources to keep them aligned with the evolving needs of the company and new hires.     

• Stay informed about best practices in onboarding, employee engagement, and candidate experience, incorporating new strategies as appropriate.   

• Lead initiatives to enhance the overall candidate and new hire experience, using data-driven insights to make strategic decisions.     

• Participation in and support of additional projects as needed.   

Required Skills:

• Bachelor's degree in Human Resources or related field 
• 4-5 years HR or customer service-related experience 
• Exceptional communication, relationship-building, and interpersonal skills with a proactive and strategic approach to improving processes.
• Ability to work independently, manage multiple priorities, and build strong relationships across departments.   
• Proficient with Microsoft Office Suite or related software 
• Proficient with or the ability to quickly learn the organization's HRIS (Workday preferred) 
• Strong ability to analyze processes, implement solutions, and influence change.

For this US-based position, the base pay range is $59,778.93 - $76,402.68 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

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To learn more, visit: R1RCM.com

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