Support operations and engineering best practices and ensure quality within the End-to-End operations. Collaborate with onsite and offshore team to support and improve the proactive end-to-end monitoring and reconciliation efforts. Provide thought leadership on operation efficiencies and continuous process improvement. Define, track, and ensure compliance with SLAs and KPIs with vendors and integrated systems. Proactively monitor OMS and other system exception reports and work with upstream and downstream teams to analyze for any systemic issues; Focus on automation over manual SOPs. Build dashboards to demonstrate system activities, statuses, availability and other KPIS through data visualization and other techniques wherever possible. Track and drive incidents until proper remediation and closure. Drive communication and strategic planning across internal and external stakeholders to improve consumer experience. Be a subject matter and domain expert in OMS and other downstream systems spaces.
Requires a bachelor's degree in Computer Engineering, or related field, or foreign equivalent; must have 5 years of experience in the job offered or related position; must have experience with the following: in OMS, Retail and Customer Service Systems; in strategy, budgeting, vendor management, system integration, process improvement, incident management, operation efficiencies, project management, or release management; with SDLC using Agile or Waterfall; with operations, software development, or with QA to troubleshoot issues; with resolving technical issues; with tools such as Service now, JIRA, or Confluence; with 3rd party and legacy integrations for payment, tax, fraud, or similar integrations; with various cloud infrastructure like AWS, Azure, Google Cloud, or similar infrastructure; with Store Operations, Customer Service, Inventory, and Order flow; working with vendors or consultants and monitoring their SLAs for improvements; and with IBM Sterling OMS.
Telecommuting work permitted; Position may work in various unanticipated locations throughout the U.S.
Offering a salary of at least at least $152,859 to $175,000 per year, depending on experience. 40 hrs. per week.
Apply via the career website at https://careers.tapestry.com/. Reference job #AM450949 .
BASE PAY RANGE $152,859.00 TO $175,000.00
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What We Do
A tapestry is made of many threads woven into one story. So are we.
Our global house of brands unites the magic of Coach and Kate Spade New York. By intertwining different people and ideas, we push ourselves in our work, pull out the unexpected in what we create, and expand the bounds of possibility.
Our brands were created by dreamers who were determined to turn ideas into icons and, with passion, made it happen. We’ve grown by finding people similarly dedicated to the dream all over the world. We hold ourselves to high standards in every material, process, and person that plays a part in our work, and we embrace difference by design because diverse perspectives are at the heart of creativity. We find brilliance in the intersections—of beauty and function, of heritage and innovation, of accessibility and aspiration—which is how we break through with magic and logic in our culture and our craft.
The result is that we stand taller together. Tapestry elevates the best in our people and brands. We use our collective strengths to move our customers and empower our communities, to make the fashion industry sustainable, and to build a house that’s equitable, inclusive, and diverse. Individually, our brands are iconic. Together, we can stretch what’s possible.
Why Work With Us
We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what’s possible. At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
