Omnichannel Operations Specialist

The Omnichannel Operations Specialist will report to the Director of Operations, and work closely to help drive efficiency, alignment, and scalable growth across North American omnichannel operations. They will provide comprehensive tracking and analysis of KPIs across all pillars of the operations team, identify trends and risks, and support continuous improvement initiatives. This role will also assist demand planning with the execution of inventory purchase orders, logistics with systemic inventory control, and interface with many internal systems (SAP, Salesforce, Board, vendor portals, etc). To thrive in this role, the right candidate is the type of person who can be pointed in the direction of a problem, takes the initiative to dissect it, and finds a solution.

General Responsibilities:

· Data and Reporting: Track and report on KPIs (weekly, monthly, quarterly) and establish the proper reporting cadence between North American teams, HQ in Germany, and relevant vendors

· Inventory Management: Assist with purchase order execution, reconcile discrepancies, and help maintain stock accuracy across ERP and WMS

· Process Optimization: Identify bottlenecks, conduct root cause analysis, and implement solutions to improve operational efficiency

· Technical Support: provide troubleshooting and support on cross-functional systems issues and work closely with IT for solutions

· Project Management: Occasionally support the launch and execution of new omnichannel programs and technologies

Requirements:

· Bachelor's degree in Business, Operations, or related field (or equivalent experience).

· Proven experience in retail operations, e-commerce, logistics, or supply chain management, with specific exposure to omnichannel setups.

· Skills: Strong analytical, problem-solving, and communication skills; proficiency in data analysis and relevant operational software (SAP experience a plus)

· Strong hands-on, startup attitude along with the ability to multi-task and reprioritize quickly

Required Behavioral Competencies

· Ambition and flexibility to build something new and work on defining novel structures with the team (pioneer)

· Solid interpersonal skills & influence, stakeholder management as well as strong negotiation skills

· Passion & drive to create new processes & set global standards for the Cybex eco system from scratch

· Business case decision-making paired with complex problem-solving capabilities

Expected Behavioral Norms

RESPECT: Be professional and mindful. There’s so much to be proud of in our workplace—let’s show it. When there’s room to offer feedback, let’s be constructive about it. When a colleague deserves praise, let’s be loud and genuine about it. We can make our company even stronger by building each other up and practicing deliberate acts of kindness.

COMMUNICATION: Be clear, stay connected. Let’s leave nothing to interpretation. If we sense static, let’s commit to picking up the phone and talking things through. We can avoid communication breakdowns by being direct, transparent and respectful with colleagues; responding in a timely manner; and never leave each other guessing.

COLLABORATION: Put we above I. Let’s strive to break down silos; welcome input and ideas from anywhere and any title; listen and encourage all voices at the table; and work seamlessly across disciplines and as an integrated team to achieve goals and drive success.

ACCOUNTABILITY: Own it. Let’s embrace our individual responsibilities, own our deadlines and never point fingers. Our workplace becomes even more rewarding when we share in each other’s successes and failures; run buttoned up, timely meetings; say what we mean and do what we say.

INCLUSION: We welcome you—the whole you. Your background, your culture, your ethnicity, your unique experiences, your way of looking at the world. We truly believe that your individuality helps us create a diverse, inclusive and inspired workplace in which every ethnicity, nationality, religion, elder status, family structure and gender identity is embraced and valued. We also welcome your passion for making the lives of children, your co-workers, and our company better. Because as different as we are, that’s the common theme that will always keep us moving forward—together.

CREATIVITY: Be bold, brave and unexpected. Let’s push ideas until they scare us a little bit. Because it’s there, in uncharted creative territory, where we find breakthroughs that help our company lead vs. follow. Let’s keep exploring and being curious students of the world. Every day, let’s find ways to inspire each other, draw out cool thinking, and get behind great ideas that bring us all up.

POSITIVITY: Always see the good. When we arrive at work, let’s check negative feelings at the door. The workday feels a lot happier and healthier when we each see the good in our peers, our work, ourselves. Let’s work together to view challenges as opportunities and always know that the right attitude can change everything.

Salary Range: 80K-100K

EEO-M/F/DISABLED/VETS EMPLOYER

EEO Statement

At Goodbaby International, we value and embrace you. It’s our belief that diversity and inclusion is an essential component to our success as an international business. Accordingly, we are committed to provide a work environment free of discrimination and harassment. Goodbaby’s policy applies throughout the employment relationship—including recruitment, hiring, training, advancement, separation and day-to-day practices.

Goodbaby’s employment decisions will not be based on race, color and ancestry, religion, national origin, age, gender identity, sexual orientation, family or parental status, disability, medical history, genetic information or any basis prohibited by applicable law. Employment decisions will be based on an applicant’s merit and qualifications, the position requirements and our business needs.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.