Omnichannel Operations Executive

Founded in Hong Kong in 2016 by the French couple Delphine Lefay and Diego Dultzin Lacoste, OnTheList isa leading premium flash sales concept in Asia and the Middle-East. OnTheList works to minimize the problem of excess stock by turning past-season inventory into sustainable opportunities. OnTheList works directly with retail brands and official distributors, turning old inventory into opportunity by providing a sustainable way for brands to sell past-season items that would have otherwise ended up in landfills, while providing the best deals and steep discounts to our OnTheList members. Since launching in Hong Kong in 2016, OnTheList has hosted over 5,200 flash sales and has built a community of over 1.3 million members across all regions. We’ve since expanded to Singapore, Australia, Malaysia, Korea, Shanghai, Beijing, Thailand, and Dubai. 

Sustainability is rooted in who we are and motivates us to continue our mission. To date, we have saved over 8.2 million items from ending up in landfills. Forming OnTheLove, our CSR initiative, has allowed us to deepen our commitment to minimizing our carbon footprint while working with local organizations and hosting regular charity sales. 

At OnTheList, our values guide everything we do: Family Spirit is driven by humility, fostering genuine connections with our community. Panache reflects our passion for delivering exceptional experiences, while sustainability is rooted in our commitment to creating a positive impact on the world around us. Excellence is driven by the cooperation of our teams. 

WHAT WE WILL TRUST YOU WITH...
 

Omnichannel Operations Executive plays a critical role in the flawless execution of both offline pop-up events and selected online sales. This is a hands-on operational role where precision, reliability, and accountability are essential. 

You will progressively take ownership of larger and more complex events as your confidence and expertise grow. 

Key Responsibilities 

Offline Event Operations (Pop-up Sales): 

Pre-Event Preparation: 

• Prepare and upload stock lists and quota rules into Shopify and internal systems with meticulous accuracy. 

• Coordinate with brand and logistics partners to ensure timely delivery of stock and furniture to event venues. 

• Ensure all systems and processes are fully prepared ahead of event. 

During Event: 

• Receive and verify all incoming stock, ensuring 100% accuracy against delivery documentation. 

• Own the inbound inventory process for assigned events, from scanning to system entry. 

• Prepare and communicate inbound report to brand partners with professionalism and clarity. 

• Actively support the physical setup of the event, progressively taking ownership of setup responsibilities. 

• Support testing of Shopify POS systems before going live. 

• Provide backend support during sales, including inventory and promotion updates. 

• Assist the sales team as needed to ensure smooth customer experience. 

• Assist in preparing and sharing daily sales reports with brand partners. 

Post-Event: 

• Own the repacking and outbound inventory process ensuring zero discrepancies. 

• Organize bump-out logistics, ensuring all stock is properly accounted for. 

• Liaise with brand partners to communicate outbound reports and resolve any adjustments needed. 

Online Event Operations (Warehouse Supervision): 

• Travel to warehouses in Western Sydney and occasionally Melbourne to supervise some key online events. 

• Oversee and support the inbound process at 3PL warehouses, ensuring accuracy and raising any issues immediately. 

• Monitor pick and pack processes to ensure compliance with brand requirements and internal standards. 

• Act as the key liaison between warehouse teams and the e-commerce team to maintain alignment. 

• Support warehouse teams with queries and operational guidance. 

• Identify and propose process improvements to enhance efficiency and accuracy. 

• Maintain exceptional accuracy across all stock movements. 

• Build and maintain strong relationships with 3PL partners, ensuring reliable service delivery. 

WHAT IT TAKES…
 

• At least 2-3 years of experience in operations, logistics, supply chain or inventory management. 

• Strong background in stock control and inventory accuracy, you understand the importance of every single unit. 

• Experience working in fast-paced, high-volume environments (retail, e-commerce, or FMCG). 

• Proven ability to work under pressure and deliver flawless results during peak periods. 

• Advanced Excel skills is essential. 

• Comfortable using scanner systems and inventory management software. 

• Knowledge of Shopify and Shopify POS systems is a plus. 

• Experience working with 3PL warehouse partners is a plus. 

• Luxury goods and/or cosmetic handling experience is a plus. 

Physical Requirements: 

• Ability to meet the physical demands of the role, including standing for extended periods, moving stock, and working in warehouse environments (in accordance with Australian workplace health and safety requirements). 

• Availability to work long days and occasional weekends during major events. 

Who You Are: 

• Extreme Attention to Detail: You catch every discrepancy and take pride in perfect accuracy. 

• Reliable & Trustworthy: You can be counted on to deliver, every single time. 

• High Stamina & Pressure Resilience: You thrive during intense event periods and maintain focus under pressure. 

• Proactive & Solution-Oriented: You identify issues before they become problems and propose improvements. 

• Strong Communicator: Comfortable liaising with various stakeholders including warehouse teams, logistics partners, and luxury brand representatives. 

What We Offer 

• Growth Opportunities: Opportunity to progress into operations management roles as the business grows and the team expands. 

• Diverse Experience: Gain exposure to both offline events and online e-commerce operations, working with luxury brands. 

• Trust & Autonomy: Build your expertise and become the go-to operations expert the team relies on. 

• Sydney-Based: Work primarily from Sydney CBD with occasional travel to warehouse locations in Sydney or Melbourne.