The Role
Develop and manage omnichannel standards and guidelines to ensure consistent information, tone, and customer journeys across digital, call center, branches, and field services. Design cross-channel handoffs, review customer-facing content for inconsistencies, and collaborate with digital, IT, and operations teams to improve channel integration and overall channel strategy.
Summary Generated by Built In
We are looking for an Omnichannel Experience Specialist to ensure customers get a consistent and seamless experience across all channels—digital, call center, branches, and field services. This role focuses on channel governance, standardization, and improving how customers move between channels.
Key Responsibilities:
- Define and manage omnichannel standards and guidelines.
- Ensure consistent information, tone, and customer experience across all channels.
- Support channel integration efforts and cross-channel handoff design.
- Review customer-facing content across channels to avoid inconsistencies.
- Work with digital, IT, and operations teams to enhance channel strategy.
Requirements
Qualifications:
- Bachelor’s degree in Communications, Marketing, Business Strategy, or related field.
- Experience in omnichannel management, channel strategy, or CX governance.
- 2-7 years of experience (depends on educational attainment)
- Strong skills in content governance, communication standards, or channel optimization.
- Arabic language is mandatory but not required
To view other vacancies we have, please check our website (www.blackpearlconsult.com) and follow us on our social media accounts - LinkedIn / Facebook / Twitter / Instagram
Disclaimer: Black Pearl will never ask for money or any form to charge our candidates just to process or consider their application for any of our available vacancies. If you happen to receive such request from any members of our staff or other individuals claiming to be part of Black Pearl, please do call our office at +9712 622 55 03 or drop us a message on our website.
Skills Required
- Bachelor's degree in Communications, Marketing, Business Strategy, or related field
- Experience in omnichannel management, channel strategy, or CX governance
- 2-7 years of experience (depends on educational attainment)
- Strong skills in content governance, communication standards, or channel optimization
- Arabic language proficiency
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The Company
What We Do
Black Pearl is a leading HR consultancy and specialist recruitment firm based in the UAE and GCC. They provide customized HR solutions, executive search, and strategic recruitment services across various corporate support, finance, accounting, and business operations roles, helping clients achieve success through tailored staffing and HR consulting services.
