Omni Digital Specialist

A World-Class Team

BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work helps families save on what matters most.

We’re a team built on purpose and opportunity. Join us and be part of something meaningful.

Why You’ll Love Working at BJ’s

At BJ’s Wholesale Club, our team members are at the heart of everything we do. That’s why we offer a comprehensive benefits package designed to support your health, well-being and future – both on and off the job. When you grow, we grow.

Here’s just some of what you can look forward to:

• Weekly Pay: Get paid every week so that you can manage your money on your terms.
• Free BJ’s Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.*
• Generous Paid Time Off: Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.*
• Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.*
• 401(k) Retirement Savings Plan: Build your financial future with a company match (available to team members 18 and older).*
• Employee Stock Purchase Plan:  Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount.*

*Eligibility requirements vary by position.

The Omni Digital Specialist supports the execution and performance of BJ’s in-club digital experiences, including the BJ’s App, ExpressPay, and digital readiness for new club openings. This role is responsible for helping drive member adoption and engagement with digital tools in club, coordinating cross-functional initiatives, and supporting operational execution of key digital programs.

The Specialist works closely with teams across Digital Commerce, Product, Club Operations, Marketing, IT, and field leadership to ensure successful implementation and ongoing optimization of in-club digital experiences. This role combines program coordination, operational support, reporting, and executional ownership to help deliver a seamless member experience.

Key Responsibilities

Support In-Club Digital Program Execution

Assist in the execution of initiatives that drive adoption and engagement of in-club digital experiences including the BJ’s App and ExpressPay.

Support New Club Openings

Coordinate digital readiness activities for new club openings, ensuring successful implementation of in-club digital capabilities, signage, training, and operational processes.

Drive Member Adoption and Engagement

Partner with cross-functional teams to support initiatives that increase member awareness, usage, and satisfaction with digital tools and experiences in club.

Monitor Program Performance

Track and report on key program metrics including app adoption, ExpressPay usage, member engagement, and operational readiness metrics.

Coordinate Cross-Functional Initiatives

Work collaboratively with Product, Marketing, Club Operations, IT, and field teams to support rollout execution, issue resolution, and ongoing program enhancements.

Support Operational Readiness

Help identify operational gaps, troubleshoot issues, and coordinate solutions to ensure smooth execution of digital initiatives in club environments.

Assist with Program Reporting and Communication

Prepare status updates, reporting, and presentation materials for stakeholders and leadership teams.

Support Continuous Improvement Efforts

Identify opportunities to improve member experience and operational processes through feedback, data analysis, and field insights.

Manage Day-to-Day Program Activities

Support project timelines, meeting coordination, action tracking, and follow-up activities across multiple in-club digital initiatives.

Qualifications

• 2–5 years of experience in digital, retail operations, e-commerce, program coordination, or related fields
• Experience supporting customer-facing digital products, mobile apps, or retail technology initiatives preferred
• Strong organizational and project coordination skills with the ability to manage multiple priorities
• Ability to work cross-functionally in a fast-paced environment
• Analytical mindset with experience tracking KPIs and performance metrics
• Strong communication and collaboration skills
• Comfortable working with operational teams and field partners
• Proficiency in Microsoft Office, Excel, PowerPoint, and reporting tools
• Experience in retail, omni-channel, or member/customer experience environments preferred
• Bachelor’s degree in Business, Marketing, Technology, or related field preferred

This is a hybrid role. Tuesday through Thursday are in-office days at BJ's Club Support Center in Marlborough, MA and Monday and Friday are remote days.

In accordance with the Pay Transparency requirements, the following represents a good faith estimate of the compensation range for this position. At BJ’s Wholesale Club, we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications. The pay range for this position is $62,000.00 - $81,500.00

We recognize the growing role of AI tools, including ChatGPT, and value familiarity with them. That said, we want to hear from your authentic self. Your application should reflect your own skills, experiences, and insights rather than AI-generated responses.