Let's Write Africa's Story Together!
Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.
Job Description
This role is responsible for providing customer service to customers in OM branches. The primary function is to assist customers in navigating the digital customer service platform and to assist customers to submit specified transactions via the digital platforms.Responsibilities
Will assist with managing queues and reducing pressure on Branch staff.
Will assist customers on digitally enabled device with their requested digitally enabled transaction:
Providing reading information
Self-service guidance
Submission process through customer’s own or branch self-service device (where applicable
Call centre details
Minimum Requirements:
National Senior Certificate or Equivalent NQF 4
Competencies:
Customer Service: Strong interpersonal and customer-focused approach
Communication: Excellent verbal skills
Problem-Solving: Quick and effective issue resolution
Situational Awareness: Observant and responsive to customer needs
Technical Proficiency: Familiarity with digital processes
Physical Stamina: Ability to stand and perform physical tasks
Flexibility: Willingness to work varied shifts
Multi-lingual: English and another language
Skills
Action Planning, Client Management, Computer Literacy, Database Administration, Desktop Publishing (DTP), Executing Plans, Management Reporting, Network Administration, Numerical Aptitude, Office Systems, Oral Communications, Policies & Procedures, Report Review, Resource SchedulingCompetencies
CollaboratesCommunicates EffectivelyDemonstrates Self-AwarenessDrives ResultsEnsures AccountabilityManages ComplexityOptimizes Work ProcessesOrganizational SavvyEducation
NQF Level 3 & NQF Level 2 - Below school leavingClosing Date
18 September 2025 , 23:59The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.
The Old Mutual Story!
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What We Do
Old Mutual Limited is a listed company on the Johannesburg Stock Exchange and has secondary listings on the London, Malawi, Namibia and Zimbabwe stock exchanges. As a Pan-African financial services company, we are focused on Africa, her needs and her people. Together with you, we have educated our children, given more homes warmth and light, empowered small businesses and improved infrastructure in Africa. Our story will continue #WithAfricaForAfrica
