Ombudsman Assistant

At EBANX, we believe barriers were made to be broken. We started our story in Curitiba, Brazil, and today we are a global company, present in more than 29 countries, with offices in Curitiba, São Paulo, Shanghai, Singapore, and Johannesburg. In total, we are 700+ ebankers spread across the world, connecting companies like Uber, Netflix, Spotify, TikTok, Canva, Shopee, Meta, and Shein to millions of consumers in emerging markets—creating new opportunities and revolutionizing the future of digital payments.

Our mission is clear: to give global access to everyone. We are guided by the motto #TamoJunto, which translates into four key pillars: Shape Tomorrow, Evolve Fast, Make It Happen, and Unlock The World.

If you want to be part of a global company with accelerated growth that is shaping the future of digital payments, EBANX is the place for you.

At EBANX’s Corporate areas, you don’t just keep operations running. You work behind the scenes to ensure every part of the company is connected, efficient, and ready to grow. Every project and process is driven by strategy, collaboration, and impact, making our work truly Out Of The Ordinary.

• Provide customer support via email and phone, addressing questions and resolving inquiries;

• Develop a deep understanding of all our products and stay continuously updated alongside the team;

• Monitor performance metrics and create action plans to achieve the goals defined with the team;

• Optimize existing processes within the area and design new ones whenever necessary.

• Proactive mindset with the ability to collaborate genuinely with others;

• Strong written and verbal communication skills, with the ability to synthesize information clearly;

• Empathy and customer-oriented approach;

• Previous experience providing support via phone and email.

• Strong commitment and persistence;

• Excellent communication skills and a strong #TamoJunto (team-first, collaborative) mindset;

• Good time management skills, ability to prioritize tasks with a results-oriented and autonomous approach;

• Proactivity in learning about EBANX’s business and operations;

• Open mindset to suggest improvements, bring innovative ideas, and solve problems creatively.

• Performance Bonus: Annual bonus program based on company results.
• Meal Allowance: Monthly allowance to support your meals.
• EBANX Education: Financial assistance for undergraduate, graduate, and MBA programs to support your professional growth.
• EBANX Skills: Dedicated budget for courses, certifications, and workshops to encourage continuous learning.
• Language Classes: Language classes to support your personal and professional development.
• Health & Well-being: Medical and dental plans with extensive coverage, including support for dependents and wellness programs.
  Flexible Work Culture: Semi-flexible hours, additional day off on your birthday, and year-end break to support work-life balance.
• Well-being Program: Access to activities and resources that promote physical and mental health.

Learn more about our #ebanxlife on LinkedIn and Instagram, and see what it’s like to be part of a global team that breaks barriers, creates opportunities, and celebrates every achievement together.

✨ An Out Of The Ordinary career is waiting for you here!

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