Oliver Wyman – Creative Traffic Coordinator – Kuala Lumpur

Company:Oliver Wyman

Description:

About Oliver Wyman

Oliver Wyman is a global leader in management consulting. With offices in 70 cities across 30 countries, Oliver Wyman combines deep industry knowledge with specialized expertise in strategy, operations, risk management, and organization transformation. Over 7,000 professionals help clients optimize their business, improve their operations and risk profile, and accelerate their organizational performance to seize the most attractive opportunities. Oliver Wyman’s thought leadership is evident in our agenda-setting books, white papers, research reports, and articles in the business press.  Our clients are the CEOs and executive teams of the top Global 1,000 companies. Visit our website for more details about Oliver Wyman: www.oliverwyman.com

Job Overview:

Creative Traffic Coordinators play a pivotal role in the Presentation Studio by serving as the primary point of contact for requestors and stakeholders across Oliver Wyman. They efficiently manage incoming requests, assign tasks to team members, and facilitate collaboration with other Creative Studio functions, such as Design, Video, and Digital. By building strong relationships and understanding the evolving needs of requestors, they promote our products, services and values effectively. Coordinators are responsible for scheduling and prioritizing tasks globally, leveraging their skills to assist with smaller jobs while ensuring seamless workflow. Their ability to juggle multiple tasks with attention to detail is essential for supporting the team's creative talents and delivering high-quality results.

Key Responsibilities:

• Managing inbox and responding to requests.

• Assigning, updating, and prioritizing work by using internal workflow tool.

• Monitoring global waitlist requests, focusing on their scope and business priority.

• Understanding local project needs and awareness of pressing business needs.

• Collaborating with global coordination team, taking active participation in global coordination meetings, and suggesting new solutions.

• Assisting the team with prioritizing their work where needed.

Your Experience:

• Bachelor’s degree.

• Strong Outlook skills

• English fluency (written and spoken) required

• Minimum 1 year experience with coordinating activities, customer service or scheduling in complex scenarios.

Your skills and abilities:

• Workflow Management: Strong ability to develop, implement, and refine workflows that ensure efficient resource allocation and smooth project progression.

• Resource Allocation: Proven skills in balancing workloads and optimizing team resources to meet deadlines and project demands.

• Communication Excellence: Clear and effective communicator, ensuring alignment between stakeholders, creative teams, and leadership throughout project lifecycles.

• Process Optimization: Experienced in identifying bottlenecks and implementing improvements to enhance efficiency and operational consistency.

• Collaboration and Flexibility: Skilled at fostering collaboration across teams, adapting to shifting priorities, and maintaining a welcoming, client-focused approach.

Your Additional skills that will give you an advantage:

• Branding: Maintain a good understanding of the brand's values, visual identity, and tone of voice.

• Project/Resource Management: Triage incoming projects, assessing their alignment with business priorities and resource availability. Monitor project timelines and ensure all tasks meet deadlines and quality standards.

• Innovation & Adaptability: Respond quickly to shifting priorities, adjusting plans to meet business and creative needs.

• Soliciting Opinion: Gather feedback from creative and operational teams to identify areas for improvement.

• Leadership: Guide teams in prioritizing tasks and managing workloads effectively.

• Culture: Promote a collaborative and efficient work environment that values clear communication and teamwork. Celebrate team achievements and create opportunities for professional growth.

• Ethics & Compliance: Ensure resource allocation and workflows comply with organizational policies and legal standards. Proactively identify risks and develop strategies to mitigate them.

• AI: Explore AI tools for resource forecasting, capacity planning, and workload optimization.

Oliver Wyman is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit oliverwyman.com, or follow us on LinkedIn and X. 

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.