At Conservice - Connectivity, ensuring our customers receive the most value for their investment is our #1 priority. Sitting within our Customer Success org, the Implementation Administrator is responsible for providing crucial administrative support for the Implementation team as well as maintaining the highest standards of data integrity for all Implementation records. .
Core Responsibilities:
- Assist with coordinating special projects/initiatives with Implementation team to ensure maximum efficiency and seamless implementation
- Conduct regular audits of Implementation record data in the CRM and property records in Admin platform to identify and correct discrepancies
- Request resident information and rent rolls from property management for charge audits
- Gather various provider data for market research
- Obtain missing internal documents and information
- Prepare numerous documents and notices for Implementation Managers including Amenity Agreements and presentation decks
- Utilize provider channels to obtain master bulk account invoices
- Coordinate resident marketing campaigns & materials for mass project updates
Compensation & Benefits:
- Competitive salary
- PTO in accordance with the company’s current PTO plan
- Holiday pay in accordance with the company’s current paid holiday schedule
- Medical Benefits
- Work from Home
Qualifications:
- Advanced/fluent English with full professional proficiency or higher
- Experience with CRM, project management software, SaaS. SalesForce experience a plus
- Proficient in software applications like Excel, Word, Adobe, etc.
- Proficient in utilizing AI tools like Gemini, etc for task management and organization
- Possess active listening skills and emotional intelligence
- Exceptional attention to detail and organizational skills
- Possess competency in agility, empathy, critical thinking, and proactive problem-solving
- Demonstrates initiative, teamwork, and collaboration skills
Skills Required
- Advanced or fluent English with full professional proficiency or higher
- Experience with CRM, project management software, and SaaS
- Salesforce experience
- Proficiency with Excel, Word, Adobe, and similar software applications
- Proficiency using AI tools such as Gemini for task management and organization
- Active listening skills and emotional intelligence
- Exceptional attention to detail and organizational skills
- Agility, empathy, critical thinking, and proactive problem-solving skills
- Initiative, teamwork, and collaboration skills
Conservice Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Conservice and has not been reviewed or approved by Conservice.
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Healthcare Strength — Healthcare Strength: Health coverage includes medical, dental, and vision with premiums that decrease over the first four years, which differentiates the offering. This structure can enhance perceived value for employees seeking stable healthcare benefits.
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Leave & Time Off Breadth — Leave & Time Off Breadth: Paid time off begins on day one for eligible employees, including part-time, and dedicated volunteer time is provided. Immediate access and additional volunteer PTO broaden usable time off.
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Flexible Benefits — Flexible Benefits: Flexible schedules, remote/hybrid options in some teams, and internal training/career development are emphasized. These features add non-cash value that can offset merely average cash compensation for some roles.
Conservice Insights
What We Do
Conservice is the largest utility management and billing company in the United States, offering a suite of solutions developed on an industry friendly platform. These solutions include the installation of utility sub-meters, billing each resident for their individual utility usage and other monthly charges, and a utility management program that handles a client’s utility invoice process from payment of the invoices, to rate analysis and procurement. Conservice focuses on meeting the specific needs of their clients by offering fully integrated solutions that greatly reduce operating costs and promote conservation, while maintaining an unmatched level of customer service to both the customer and resident.
