"When you join Onboard, you’re joining a team that’s transforming how essential connectivity services are delivered, managed, and supported across the real estate industry. As part of the Conservice family—the nation’s leading utility management provider—we’re backed by the strength, resources, and stability of an industry leader. That means more opportunities, more support, and a future you can build right here at home with the Onboard team you know and trust. Beyond your core responsibilities, you’ll play a critical role in helping our clients and partners fully realize the value of Onboard’s solutions. Whether you’re working behind the scenes or on the front lines, your contributions will help streamline operations, drive performance, and deliver a better experience for the residents and teams we support. Collaboration, innovation, and a commitment to service are key to success in every role at Onboard."
Overview:
This role will focus on vendor credentialing, portal invoicing, collections, entering and maintaining contract billing schedules, and proactive outreach to delinquent customers. In particular the AR Specialist will manage requests from property management groups (e.g., RealPage, NetVendor, etc.) and conduct collection calls to reduce outstanding receivables. The AR Specialist will also provide coverage during absences of our current AR Specialist.
Key Responsibilities:
- Enter billing schedules into NetSuite accurately and in a timely manner.
- Monitor customer accounts and follow up on overdue payments
- Conduct outbound collection calls to customers to accelerate payments and reduce the days invoices are outstanding.
- Audit accounts and payments for accuracy and flag discrepancies requiring reconciliation.
- Respond to customer inquiries related to billing and payment.
- Maintain AR Aging reports and provide updates on collection status.
- Requesting and submitting Certificates of Insurance (COI's).
- Completing vendor setup forms.
- Coordinating with Legal for review of VPA's prior to execution.
- Maintaining organized records of vendor compliance requirements.
- Manually enter all invoice data in Ops Technology and Vendor Cafe, ensuring accuracy so customers are billed the correct amounts.
- Provide coverage for the current AR Specialists during time off or absences to ensure everyday duties are completed.
- Assist with month-end closing and audit support.
- Assist with other AR tasks as assigned.
Preferred Qualifications
Required Skills & Qualifications
- 2+ years of experience in Accounts Receivable or related finance role.
- Strong attention to detail and organizational skills.
- Proficiency in NetSuite and Excel preferred.
- Excellent communication skills for customer and vendor follow-up.
- Strong verbal communication skills
- Comfortable making collection calls and maintaining professionalism with clients.
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What We Do
Conservice is the largest utility management and billing company in the United States, offering a suite of solutions developed on an industry friendly platform. These solutions include the installation of utility sub-meters, billing each resident for their individual utility usage and other monthly charges, and a utility management program that handles a client’s utility invoice process from payment of the invoices, to rate analysis and procurement. Conservice focuses on meeting the specific needs of their clients by offering fully integrated solutions that greatly reduce operating costs and promote conservation, while maintaining an unmatched level of customer service to both the customer and resident.
